Knowledge Search is not Working for Public Users

Mahesh Pydisett · yesterday

Hello Everyone,

While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.

The Same Knowledge Search is Working if i logged in and Search the Articles.
Please let me know the possible reasons to fix the issue.

Thanks in Advance!!!

Rafael Batistot · 4 hours ago

Hi @Mahesh Pydisett

This might help you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864047

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Mahesh Pydisett · 2 hours ago

@Rafael Batistot Thanks for your inputs, Pages relevant to Knowledge are set to Public.

But as Public User or External User if i'm trying to search Article then it is not showing the exact articles.
Instead Search result Showing as empty

Rafael Batistot · 2 hours ago

Hi @Mahesh Pydisett

May you use knowledge criteria

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/t_SelectUserCriteria.html

If this response was helpful, please mark it as Helpful and, if applicable, as Correct.
This helps other users find accurate and useful information more easily

Mahesh Pydisett · an hour ago

Hi @Rafael Batistot ,

Articles are visible directly but i try to find them using the Knowledge Search Bar then i am unable to find them.