ServiceNow Community

Translations are not working as expected in employee center

Hi All, I have a issue with translations where topics are not getting translated in employee center search for other languages even though the translation records are available in the " sys_translated_text " table as mentioned in the screenshot.Thank...

Question

Remove 'New' button in related list in HR Agent workspace

Hi all,Can you please help on how to remove this 'New' button from the 'Approvers' related list.

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snc_external users need to see some of the incident fields in the custom portal

Hi,I have created a portal for external customers, they can create the incident using the record producer in the widget. but when I am showing the incident records which they are created on another widget, they are not able to see it, actually while ...

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URGENT :Calculating Duration of an SCTASK & RITM.

I want to calculate "duration" for task & RITM"For incident, we can calculate "duration", but I can't calculate it for task.If the item is Open:Display the time elapsed from the request submission date to the current date.If the item is Closed:Displ...

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webassessor exam record not syncing with servicenow profile

I hope you are doing well. I recently took the CIS SAM exam through webassessor The exam result is currently visible on WebAssessor.however it is not appearing under my MyExam in my service nowI tried to check and update the webassessor email addre...

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on submit client script

Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...

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Where to find participant guide in HRSD Implementation On Demand course?

Hi all, Currently I am going through Human Resources Service Delivery (HRSD) Implementation On Demand (Xanadu) course.Not able find Participant Guide . Please assit.

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Not able to see the Knowledge blocks in the self service article.

Hi Team,When I view an article in the knowledgebase in the self-service,Then I see: I do have the capability to add Knowledge blocks.I have Enable checkbox related to blocks in the knowledge base, even though i cant see knowledge blocks, in theself-s...

Question

How to create a query_range ACL for a complex readACL

1) If readACL is allowed, is it possible to create a customized ACL that allows query_range?2) If 1) is not possible, is it possible to write the same script as readACL in query_rangeACL and execute it?By the way, the contents of readACL contain a sc...

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Update Business Process table data on BIA

Hi,I would like to understand if updating in Business Process table dada happens OOTB when BIA data changes as per status or do we need to create business rule or job something to update in business process table like name, description, status, etc. ...

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Business Continuity Management (BCM)

Catalog item

Hi Team,I have a requirement. I have a catalog item which has a multi row variable set 'Impacted CI' having 2 single line text variables 'Name' and 'DNS Domain'. This catalog item is having flow designer. Requirement is: ServiceNow will need to searc...

Question

Unable to Find “View/Run” Option While Creating Report in ServiceNow

I was trying to create a report in ServiceNow, but I couldn’t find the “View/Run” option under the Reports section. I have checked using the navigation filter and also tried accessing it through the “All” menu, but the option doesn’t appear in my ins...

Question

Heatmap with multiple colour

I have heatmap, where i can use two colors to define them which is available in out - of - box configurationbut i need to define multiple colours to define heatmap.this is the heatmap which is was createdbut i want to replicate in this way can anyon...

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Risk Management

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Resolved! flow designer for auto resolving on hold awaiting customer incidents after if no update after 15 day

Hello All,I want to Resolve all the incidents which are on hold awaiting customer incidents after 15 working days.I have created one flow with trigger as schedules and next i have used look up records where incident state is on hold and hold reason i...

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