ServiceNow Community

Integration user getting locked out repeatedly – REST API calls from SolarWinds failing with “User i

Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...

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Get to know Now Assist AI Web Agent | Watch the demos

What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...

Article

ADR records to report Compliance Summary

Hi, Can ADR (Architectural Decision Records) be used to report Compliance Summary of GRC controls for the organization? I have been asked to explore ADRs. Have ADRs been used to report compliance? Can anyone give me documentation reference of how to...

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Integrated Risk Management (IRM)
Policy and Compliance Management

How to create the scripted rest api for requested item with attachment

Hello everyone, Could you please help me to know how to create Scripted rest api where I want to create requested item through it of particular catalog and want to add an attachment while creating the request through the rest api kindly share m...

Question

Architecting Sustainability: Leveraging the Now Platform for Strategic ESG Transformation

Can your CMDB actually help save the planet?It’s a question that might have sounded absurd a few years ago. We used to view the Configuration Management Database (CMDB) strictly as a tool for incident impact analysis, change management, or IT asset l...

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Now Platform App Engine

Resolved! How to implement a Field Decorator that opens a Modal to select and set a record value in UI Builder

I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...

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Questions on CMDB Ingest in CIS Data Foundation Course

Hello Community!!! I am currently preparing for the CIS – Data Foundation course, and one of the topics I am studying is CMDB Ingest. This topic mainly covers how data is populated into the CMDB, whether it comes from Discovery, Agent Client Collecto...

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Issue with MID Server Installation on Zurich Release: Connection fails with 'mid_server' role, requi

Hi Community,I am currently facing an issue while attempting to install a MID Server on the Zurich release.The Problem:When I attempt to install/connect the MID Server using a service account that only has the mid_server role, the connection fails. H...

Question

How to implement a Field Decorator that opens a Modal to select and set a record value in UI Builder

I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...

Question

Resolved! Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

CWM: Is it possible to create a report using the sn_cwm_task table?

One user, that works with multiples CWM boards wants do create a Report using the sn_cwm_task table as source for the report to view all tasks from all boards in one place and make some data visualizations to manage the tasks. User role: sn_cwm.cwm_...

Question

compliance dashboard

Mates , we have a requirementCompliance Dashboard - We require the count for the Compliant and Non-complaint apps. We are following 11 months cycle as per the review date. For example: If we are in November 2025 then from December 2024 till Novemb...

Question

Resolved! How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

Question

How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Hi Team,We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).Has anyone implemented a similar r...

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