ServiceNow Community

How to transfer variables from RITM to Provider Task in ServiceBridge?

Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...

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Resolved! Is there a good way to 'group by' a date/time field in local time?

Is there a good way to 'group by' a date/time field in local time? It seems that although you can handle dates as a time series, you cannot 'group by' year, month, day, hour, or minute.For example, it seems that it is not possible to create a graph t...

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Dashboard
Data Visualization
Platform Analytics

create catalog item from catalog item

We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...

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On Hold duration calculation

I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?

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Is it possible to put conditions in Datalookups Defination Assignment Data Lookup [dl_u_assignment]

Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...

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External Content Connectors Sharepoint Online - available on store

External Content Connectors Sharepoint Online The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for pl...

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Automation engine
Integration hub

Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press

Hi All,I'm currently attempting to run a Quick Discovery, but I'm encountering an issue. The process fails with the following error:"Failed Exploring CI Pattern, Pattern name: Windows OS - Servers."There is also a prompt to "Check Pattern Log."Upon ...

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override the Business Unit field reference in cmdb_ci_business_app table using Dictionary Override

Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...

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🚀 ITOM Tips & Tricks – Series 1

Hello ITOM Admins and Developers, Working in IT Operations often means juggling discovery, CMDB, and integrations while keeping discovery patterns, MID Servers, and data consistency under control. Here are some practical tips and tricks that can sa...

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CMDB
itom
ITOM Discovery
MID Server

Scope name already taken error

In my PDI, when creating an app using either App Engine Studio or the regular App studio through ServiceNow I am encountering the same error messages "This scope is already taken by another application".I am receiving this error in both the Yokohama ...

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how to override the Business Unit field ref. in cmdb_ci_business_app table using Dictionary Override

Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...

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Lists and Filters Task - validation failed

I'm having trouble validating after following all the steps correctly. I need help, pls.

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ITOM

Hi, Can you explain Scripting ITOM (CMDB)?

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Want to create a new app from studio

While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...

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not validat task

Could you help me please, thanks

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