I want to stop receiving emails about catalog items.

bonsai
Mega Sage

I want to stop receiving emails when I submit a catalog item, and when it is approved or rejected.

 

I'm hesitant to update the notification because it's a high-risk file.

Is it possible to control this in bulk using properties?

 

I want to send a custom notification instead of using OOTB notifications.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@bonsai 

you will have to update the OOTB email notification so that they are not sent for your items

Then create a custom notifications for your item only

If you wish not to touch OOTB notifications then create before insert BR on sys_email and mark them ignored if it's triggered for your item and the notification is OOTB one

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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10 REPLIES 10

GlideFather
Tera Patron

Ahoy @bonsai

 

there are many options out there.. you might need to share more context.

 

Do you want to stop receiving this only as yourself or for all the users?

 

For yourself only, use the preferences tab:

GlideFather_0-1778486454428.png

 

For all the users, go to notifications and adjust the conditions when to trigger or who it will receeive.. 

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Answers generated by GlideFather. Check for accuracy.

Tanushree Maiti
Giga Patron

Hi @bonsai 

 

1. You can add the condition in notification  to exclude the catalog item by adding conditions

  refer: How to not send the Approval Request Email for particular Catalog Items? 

 

 Exclude your catalog item from OOB notification.

  In the When to send section, use the condition builder:

  • Show related fields (dot-walking).
  • Select Request Item -> Catalog Item | Is not | < Your Catalog Item>

Also check : Eliminate the OOB Approval rejected email notifications for a specific catalog item 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Rob Bushrod
Tera Guru

Hi @bonsai ,

I would create the custom notification that you want to send out and set the conditions that you want it sent in. Then mark the OOTB notifications inactive.

 

If however you just want to stop receiving them yourself then you can manage that in the notifications section, under preferences in the user menu (top right hand corner).

 

Many Thanks,

Rob

bonsai
Mega Sage

I want to stop out-of-the-box notifications for all users.

 

Furthermore, OOTB notification records appear to be high-risk files, so editing them is not recommended.

While there may be no other option, we would prefer to avoid editing high-risk files if possible.