ServiceNow Community

How to remove/hide alerts in csm agent workspace

Is there a way to remove the blue/pink prompts that we get at the top (example above) – I’d like to remove them rather then close them out several times for each case.

Question

Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

Question

quesion on script

var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...

Question

As a Problem Process Owner, I do not want users to create a problem using this problem.do

We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...

Question

Can you run an ATF test case with multiple values?

For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...

Question

Issue with SNAF Lab Update Sets for Xanadu training course

Good day everyone, I'm new to the forum and am working to develop my knowledge of ServiceNow for a new role I have in our organization. I'm taking the ServiceNow Administration Fundamentals (SNAF) course, but I'm running into continuous issues with ...

Question

Top 10 ServiceNow Tables Every Developer Should Know

1. sys_user – The Users Table This table stores all user records in the system — basically everyone who logs in or interacts with ServiceNow. It includes user details like name, email, roles, department, and manager.Pro tip: You’ll often use gs.get...

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Instance Configuration
Personal Developer Instance
Script Debugger
Scripting and Coding
Team Development

Untrapping Capital: Build A Value Management System with ServiceNow, SAFe, and Agentic AI

This blog posting is a collaboration between Fred Champlain and Steve Adolph of Scaled Agile, Inc., the publishers of the Scaled Agile Framework (SAFe), and a ServiceNow Technology Advisory Partner. Earlier this year we co-presented this topic at the...

blog

External Search Connectors

Note: As part of the Yokohama release (EA on 30th Jan), we are deprecating the SharePoint Online Search Connector and replacing it with a new, Raytion-based External Content Connector Feature Demo Introduction We’re thrilled to announce the l...

Article

New Change Page in Workspace

What is the process to modify this? This appears to pull in many records from different tables eg chg_model and std_change_record_producer. What if we only want to enable the main 4 types of changes?

Question

Portal Redirection

'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...

Question

Report Edit Access Lost After Platform Analytics Migration & Zurich upgrade

Hello All, We've recently migrated our reports and dashboards to Platform Analytics and subsequently upgraded to the Zurich release in Dev and QA. Prior to upgrade we have moved the Prod reports data to Dev and QA. Since these changes, users are repo...

Question

Associate Technical Project Manager Track

I have just begun the Associate Technical Project Manager track. I’m curious to hear from those who recently completed these ServiceNow PM tracks about the new opportunities that they were able to move into. Please share your experiences and insight...

Question

Rename file attached to the notification when user downloads the file from the email notification

Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...

Question

Post-Upgrade Issue: Plugin Activation for Microsoft 365 Integration (Yokohama) - com.sn_sam_saas_int

Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...

Question