ServiceNow Community

Introducing AI Agent Fabric - Enable MCP and A2A for your agentic workflows

AI Agent Fabric AI Agent Fabric enables seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, exp...

Article

How to revert the employee center pro plugin install

I installed 'employee center pro' plugin in my personal dev instance. But after installation, the navbar became empty and many of my changes got collapsed. How can I solve this issue

Question

Parallel Group Approvals from List Collector in Flow Designer Not Working

Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...

Question

Flow does not fire with snc_read_only role

Hi I created catalog item which grants snc_read_only role. Second one needs to remove role( user can request it) . I set below properties and user can create ritm while having snc_read_only but flow is not fired. How to fix it( i tested and when snr_...

Question

Resolved! We aren't able to retrieve our closed update sets in test-instance from our development-instance

Good afternoon,We aren't able to retrieve our closed update sets in test-instance from our development-instance. We get the following message:Retrieving update sets updated after 2025-05-26 from Development (https://ourdevelopment.service-now.com) Pe...

Question

No IP range tab found

Not finding Discovery IP ranges in discovery schedule

Question

Seeking Guidance on Article/Blog Submission Process - No Response from community@servicenow.com

Hi everyone,@Chuck Tomasi, @Dawn Jurek, @Jakob Anker, @Heiko Bllr, @Forrest Falk - I’d really appreciate your input on this. I’m interested in contributing articles/blog posts to the ServiceNow Community forum. I followed the instructions I found an...

Question

Field with 2 dependant fields?

Hi all, I was just wondering if anyone has done all the Category and Subcategories as "dependant" fields. We currently only have the "subcategory" dependant on the "Category", but we wish to make the "Category" dependant on the Business Service. I kn...

Question

Resolved! I want to update a incident category without increased count in updates field

Hi,I wrote this code, but updates increased. Kindly help. var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0007001'); gr.query(); if(gr.next()){ gr.category = 'network'; gr.autoSysFields(true); gr.update(); } gs.addInfoMessage('the ...

Question

Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

Question

How to Check Which Plugins Have Been Activated in Your Instance?

Ever wondered which plugins are currently active in your ServiceNow instance - and when they were installed?Here’s a simple way to find out. This method helps you quickly: View all activated plugins in your instance. See when each plugin was instal...

Article

Adding new sections for the Incident Summarization skill

Hi,Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills? I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the pr...

Question

platform analytics dashboard pa indicator breakdowns

Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...

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Customer Service Management
Reporting and Analytics

New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy ...

blog

Discovered Devices Trend not visible

Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?

Question