Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

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To open a different Client Email Templates through different buttons(UI Macros)

Hello,What I essentially need to implement are multiple buttons within the same form next to different sets of fields to send emails , each of which should open a specific email template.Although I can provide conditions on the email client templates...

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Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

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Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

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Related to link color

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Create a custom app or a catalog item?

For simple request workflows, service catalog items are quick to implement and easy to modify. However, there are some technical nuances that might necessitate the need for a custom scoped application (using App Engine Studio) where your workflow req...

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• Best Practices
• Guided App Creator
• Service Creator

Data load import issue

Hi, We are trying to load a set of data into Idea portal - ServiceNow SPM module.The load data and transformation shows successful and the "Import Set Rows" shows the rows are successfully created. However, the imported data is not showing up on the ...

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Concatenation in breakdown script

my breakdown script is as below: current.vulnerability.sys_id; how do I concatenate a letter 'a' to this?

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Related to Link color

i just want to know that the color of the link in the navigation bar and the color of the Topics(Technology Services)are both changing from the same place , but i want to change the color of the navigation bar link and not change the color of Technol...

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NowAssist Keeps giving me inactive users

Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...

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Auto Approval for Manual Exception Request on Vulnerable Item record

Hi Community,  I'm looking for a way to automatically approve manual exception requests for vulnerable items in ServiceNow Vulnerability Response. Currently, when an exception request is raised manually on a vulnerable item, it goes through an approv...

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• Application Vulnerability Response
• Container Vulnerability Response
• Security Operations
• Vulnerability Response

ServiceNow ai agent auto populate field

Anyone knows if its possible for ai agent to autopopulate a field based on the rule written in the case description? if possible, then how? IT should do it by its own as the logic should not written manually.

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