Can a Sandbox instance be used to build Upgrade Plans?

We have Dev -> Test -> Prod instances, but we also have a fourth Sandbox instance that sits outside our development/promotion path. I suspect I already know the answer to this, but I'll ask anyway:Is it possible to set our Sandbox instance as the Bui...

• Question

One daily email reminder that contains all approvals which can be approved or rejected

Hello Everyone, Thanks for taking the time to view my article.  Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...

• Article
• Notifications
• Service Portal
• Workflow

Xanadu upgrade portion of the SOW Bootcamp Course

I am on the Xanadu portion of the SOW Bootcamp Course and My Service Operations Workspace Admin Center does not have problem. Did I reconfigure it somewhere along the way to only show incident and major incident?

• Question

users automatically added to the group based on group type and region how to crepwrite flow designer

• Question

Flow designer

I have been task with unifying the current workflows (15) into a single use flow designer. I was planning on using a decision table for the approvals. Problem is that some of the catalog items require more than one approval depending on the value of ...

• Question

Voice is your most expensive IT support channel. Here's how to make AI handle it with ServiceNow

45-60% of employees still pick up the phone even when digital channels exist and those calls cost 2-5x more than digital interactions. AI Voice Agents let you change that! This FAQ breaks down some of the most common ITSM questions about deploying vo...

• blog
• Now Assist

HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well  I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

• Question

Migrate to LLM issue

We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat ErrorTrouble Connecting to NetworkReport an IncidentThank you for your support. It will be really helpful!      

• Question

Besoin d'un développeur pour Mise en ligne de l'application développée par ServiceNow

• Question

VR Request Extension not working

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happ...

• Question

Incident resolve gives asset action error

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

• Question

dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

• Question

ServiceNow Certified System Administrator (CSA)

 I want to be certified on CSA; however, the prerequisite course is ServiceNow Administration Fundamentals, is pricy and unaffordable. I just want to know if there are other alternatives to acquire CAS without paying for the three-day-long ServiceNow...

• Question