Hello,
I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached. Currently, when clicking on the PDF file in the KBA, the file is downloaded. To view the file, the user has to go to their downloads and open it from there.
Is there a way in the KBA to set it up so the PDF is VIEWABLE when clicking on it in the KBA? We would like to click on the PDF file and have it open in another window without having to download it. This option is available when creating/editing the KBA but not when viewing the KBA in the Knowledge Base.
Thank you!
