MTTR In PA Widget showing Duraton

brianlan25 · 3 weeks ago

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

Tanushree Maiti · 3 weeks ago

Hi @brianlan25

Check these resources, if it helps:

https://www.youtube.com/watch?v=7gTD8z_yl5c

https://www.servicenow.com/community/developer-forum/how-to-calculate-mttr-for-incident-using-perfor...

https://www.servicenow.com/community/itsm-forum/calculate-duration-field-in-days-hours-minutes-secon...

https://www.servicenow.com/community/incident-management-forum/mttr-calculation/m-p/2820916

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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brianlan25 · 3 weeks ago

I do not believe that kind of coding your mentioned in the calculate duration field will work in a performance analytics formula indicator.