MTTR In PA Widget showing Duraton

[brianlan25]

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

[Tanushree Maiti]

Hi @brianlan25 

Check these resources, if it helps:

https://www.youtube.com/watch?v=7gTD8z_yl5c

https://www.servicenow.com/community/developer-forum/how-to-calculate-mttr-for-incident-using-perfor...

https://www.servicenow.com/community/itsm-forum/calculate-duration-field-in-days-hours-minutes-secon...

https://www.servicenow.com/community/incident-management-forum/mttr-calculation/m-p/2820916

[brianlan25]

I do not believe that kind of coding your mentioned in the calculate duration field will work in a performance analytics formula indicator.