MTTR In PA Widget showing Duraton

brianlan25
Kilo Patron

‎05-01-2026 01:24 PM

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

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Tanushree Maiti
Tera Patron

‎05-01-2026 10:21 PM

Hi @brianlan25 

 

Check these resources, if it helps:

 

https://www.youtube.com/watch?v=7gTD8z_yl5c

https://www.servicenow.com/community/developer-forum/how-to-calculate-mttr-for-incident-using-perfor...

https://www.servicenow.com/community/itsm-forum/calculate-duration-field-in-days-hours-minutes-secon...

 

https://www.servicenow.com/community/incident-management-forum/mttr-calculation/m-p/2820916

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requests | MTTR | MTTF
Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requests | MTTR | MTTF
youtube.com/watch?v=7gTD8z_yl5c
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brianlan25
Kilo Patron
In response to Tanushree Maiti

‎05-04-2026 10:45 AM

I do not believe that kind of coding your mentioned in the calculate duration field will work in a performance analytics formula indicator.

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