ServiceNow Community

Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

Question

Catalog UI Policy Clearing Values on OnChange – Need Best Approach

I have a catalog item (Item1) with 73 variables. Based on the selected Action, if Action = G, I need to display 6 specific variables.I implemented this using Catalog UI Policy with Execute if true and g_form.clearValue('variable_name'). All these opt...

Question

How to Restrict "View Workbench" UI Action to Specific Roles in Major Incident Management?

Hello Everyone,I am looking to hide the "View Workbench" UI action, which currently appears for proposed or promoted Major Incidents. My requirement is to implement role-based access control for the Major Incident Management (MIM) Workbench. Specific...

Question

ALM integration with ServiceNow (On Premise 15.5)

Hi Team, We are integrating ALM (15.5) with ServiceNow, where we the use cases are user provisioning, Role assignment, Project assignment etc...From the given documentation from ALM team we could successfully authenticate the ALM and fetch the tokens...

Question

How to override a function from protected script include

How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?

Question

Rename OOTB ui action

Hi All , can I rename OOTB ui action ? thanks

Question

How do you remove past data collected to a certain point in time within PA?

I see below options in the indicator. But would like to know the exact job that does this removal process. Also would like to understand difference between Periods to keep scores and Periods to keep snapshots? Does both refer to the number of days? E...

Question

Outbound email integration

i want to configure outbound email integration in ServiceNow so that emails can be sent to multiple Gmail IDs based on the priority of the ticket. If the priority is High, the email should be sent to the Manager’s Gmail ID(s)If the priority is Low, t...

Question

"Valid to" and pre-populate text in short description while republishing article

Hello All, When user click on re-publish ui action to republish any article. I want below things to work.1. "valid to" to be extended based on Knowledge base validity when republished2. Pre-populate a text in description stating "the article is re-pu...

Question

Need to add additional reference fields on Modal in UI builder

Hi, 1. On security incident record in security incident response workspace when we click on "create incident", a modal pops up. In this we want to add "assignment group" reference field with list similar to available on incident table. We found a re...

Question

My Request Filter in ESC shows approved HR cases even if the case is not opened by approver

Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...

Question

Unexpected Behavior: Data Policy Bypass After Multiple gr.update() Calls in ServiceNow

Hey everyone,I came across an interesting and somewhat unexpected behavior in ServiceNow and wanted to share it with you. Maybe someone here can shed some light on it or has seen something similar.I was originally trying to create a small helper func...

Question

Change Management

what can be the maximum limit count for configuring change approval definition and for change approval policies ?

Question
Change Management

PA DASHBOARD

how to create a filter condition in PA dashboard -- Filtering must be on a global level - A user should be able to select a name and see all associated Assignement Groups Associated with them and metrics adjusted where they are at a minimum of four l...

Question

dynamic Inbound action trigger condition

Hi, I am currently working on integrating SN with email. In this case, I have a group call HR with their group email, I want to make an inbound action to create a custom HRcase record but I am stuck at the action trigger. I want the action to run whe...

Question