ServiceNow Community

Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

Hello Folks, As a platform Architect, I have spent last 6 months running rigorous demos on now assists, Ai agents, designing use cases, building proof of concepts and even half a dozens client initiatives kick off with Now assist and few AI agent...

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Setting up On Call Shift Rotation Start Time 9AM on MONDAY ?

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

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On Call Rotation Setup - Start Time 9AM for rotation??

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

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Platform Header text matches background color

I need help finding where to change the banner text/icon color in Theme Builder. As you can see here, until highlighted the page name is black text like the banner. Same with the icons next to the profile picture: I do not see a place to adjust the p...

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Resolved! Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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The UI of the instances are different after the Clone

Hi all, I made a clone from the production instance to the development instance.After the clone, the UI inside the tickets changes. Different font type; ticket header design; the "Personalized form" icon doesn't open a pop-up anymore; the tags option...

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Clone
UI

CSDM Naming Conventions Business Services/Service Offerings/Technical Service Management

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

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Run AI Search Topic Block not Working

Hello everyone, I've created a search application, search profile, and search source. I ran a Search Preview and it works. I then created a small, three node, VA topic and called the Run AI Search topic block with the search application I created and...

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Weekly time series chart date display

Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?

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User Experience and Design

Service now only support connect oracle by sid, not support by oracle service name

Hi TeamService now only support connect oracle by sid, not support by oracle service name, could anyone know how to connect oracle with oracle service name, not oracle sid ?

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Flow Question: Withdraw Request in Middle of Flow

We have a pretty basic Catalog Item Flow that does the following:1. Ask for Manager Approval2. Ask for Data Owner Approval3. Automatically add user to AD groups4. Wait 31 days5. Automatically remove user from AD groups added up in step 3 Note that st...

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Major Incident Management

Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...

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How to Limit OneDrive Spoke Credentials so only Reading is Allowed for Policy Authoring

Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...

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Resolved! reference qualifier to show only wanted groups

I created a form to show only specific groups using reference qualifiers to add/remove users from aad groups.form and flow works fine, but when im using the form to select groups, is it possibly to only get the groups the user is not member of when a...

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Extract Time from Date/Time to restrict Change Requests

Hi Everyone, I have a strange request from our CAB team, they would like to restricted the ability in a Change request to move to the next step, if the Scheduled time (start_date) is not within the approved window. My first approach was to just use ...

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