ServiceNow Community

Can you add User Preferences to the User menu / Preferences for a custom app

Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...

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Need to create custom tab in ServiceNow for MS Teams App

We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...

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Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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How to get only L1 relationships from Service Association CI table

I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...

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Prevent users from checking out a cart with items that contain different requested for

So I'm using a variable set that contains a Requested for variable of that type. i want to know how can I prevent users from checking out a cart with different items with different requested for in the same request

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Issue configuring new CyberArk CCP Integration

Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...

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Extend User Criteria Diagnostics for Custom Roles

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

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Service Catalog

Dynamic Translations for Email Notifications are not working as expected

Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...

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Is the knowledge checkbox on the incident form being "retired"?

My organization is about to implement Now Assist. I have seen some conversation that suggests the knowledge checkbox used to create knowledge from the incident form will no longer be used when Now Assist is implemented. Is this true? I would like ...

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g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5'; var ga = new Glid...

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Resolved! How to import pdf documents to knowledge base

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?

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CMDB Class for IDF/MDF Data

We're looking for the correct place to put our IDF/MDF information, similar to data center/computer room. However, looking through the available classes, nothing really seems to fit.

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HAM Mobile Scanning to Receive Assets creating new assets

I'm currently implementing HAM Pro into our ServiceNow instance and have set up mobile scanning to work in conjunction with Advanced Shipment Notifications for receiving assets via Purchase Orders. However, I’ve encountered some challenges that I’d l...

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Auto scaling group vulnerabiities from Wiz

How do you not bring in autoscaling groups from wiz into servicenow ? we did not see an option to tweak the configuation in the configure option. Anyone have any ideas?

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PDI Last Used Time, not updating

I used my PDI yesterday but the last used time does not seem to be updating. And keeps counting like I have not used it for over 6 days. I have cleared my browser cache but nothing changes. Any suggestions?

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