ServiceNow Community

Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

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Resolved! What is the use of Jelly script and when, where to use ?

Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...

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Scripting and Coding

Clarification on SLA Due Field Behavior in task_sla

Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

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Service Catalog - Sc_REQ table - how to differentiate REQs from different service catalogs

Hello, we have 1 service catalog for access requests - which creates REQ/RITM/SCTASKS.we are in need of creating another catalog for license request purpose. Since both the REQs will be created in sc_request table with number "REQ0000000" format, h...

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Price and Quantity widget

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...

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Knowledge 25 Presentations

Where is the content from previous KNowledge events stored? is there a central spot?

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Ask the Experts

Notifications Count is incorrect on NowMobile

Hi, I am currently testing the NowMobile app. The number count indicated as the number of notifications is not correct. Always showing > 90 but when I go into Notifications, there is only < 5. I have looked everywhere how to amend this. Please help. ...

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Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...

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Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

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inbound email is not working

Newly created instance, inbound email is not working on that instance

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Edit the layout of the Action Assignment "Edit" modal in the workspace

When I'm in the list view of my Service Operations Workspace and select more than one incident and click the Edit button, a modal opens with all the fields from my incident table. What I want to do is change the layout of this modal and remove some f...

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What is the purpose of Web Service Access only in user registration form

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User Interface (UI)

Subject: How to Update PDF Attachment in Knowledge Article & Keep Same URL/Link?

Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...

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Data not dislay in Announcement

Hello Community, On PDI, number count is displayed but data is not display in announcement section. Please help!

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Help text of a catalog field is center aligned

Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...

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