ServiceNow Community

How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog

Hi All, Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one shou...

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How do we bind/use state param in data source condition of data visualization?

I am not able to bind the state client parameter or any data resource on the condition of table data source in data visualization.Nor does @ state ."{Name of State}" works. Let say I have a table called software archive After editing, i do not s...

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Next Experience Release Updates
UI Builder : Next Experience

Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

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This scope is already taken by another application

After I clicked [Release Instance] to release my instance, I requested a new instance.But I can't create any new Application in the new instance.The error is:Unable to create this application. Go back to the create app experience and enter a differen...

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Resolved! Select what fields are visible on a record preview

I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex

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setting a default HR service

I'm looking to set a default HR service when a new case is created via agent workspace.didnt find a way to do it in "case creation configuration"any one has tried something similar ?

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How do I learn Proven optics

Hi, I want proven optics in ServiceNow. Can someone please where I find the learning videos. Thanks

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Related list config risk event- compliance case

Hi , please help me to find out the related list OOB config in the Risk event -- compliance case related

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Service Graph connector SCCM setup is not creating data source and schedule data imports

Hi All,We are trying to install and setup service graph connector sccm using guided setup.We set up the connection and test the connection, connection was successful but it is not creating data source and schedule data imports. PFA.Could some one ple...

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Next Experience UI Button

Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?

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UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

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I want to add Related list to Risk event from

Hi , I want to add a custom related list to risk event form in default/workspace view . 1. when click on NEW button it needs to redirect to compliance case and parent needs to populate as Risk event and Type 'custom' in compliance case form.2. In ris...

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Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...

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Platform Academy - Mobile client scripting with input form screens

Supercharge Your Mobile Forms in ServiceNow with Client Scripting If you’ve ever filled out long, repetitive mobile forms in ServiceNow, you know how frustrating it can be. Wouldn’t it be great if your forms were smart enough to auto-fill values, val...

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Resolving 100s of incidents in mass

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once. The product fails to allow this in the UI. Sure, if I had the right credentials, I...

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