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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Platform Academy - Agentic AI Workflows for Fulfillers Hosted by ServiceNow 15 Oct, 2026 09:00 AM PDT Event Details In person Register for the upcoming Portland SNUG Live Event 2026 Hosted by Chelsea Nguyen 15 Oct, 2026 09:30 AM PDT Event Details Online Security RX: From Lab Floor to Patient Bedside—ShiftZero with ServiceNow Hosted by ShaunaV 15 Oct–28 Oct, 2026 11:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Resilience — w/ Niren Chaudhary (APAC) Hosted by jasminecole 16 Oct, 2026 03:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Resilience — w/ Niren Chaudhary (AMS) Hosted by jasminecole 16 Oct, 2026 09:00 AM PDT Event Details In person Register now for our Oct PAITWshop sessions! Hosted by ellensalemme 19 Oct–22 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Employee center Search navigation issue

I am searching a catalog item on employee center portal. When i click the item from suggestions. It navigates me to native view rather than going to portal form. I even configured the EVAM View config for search result but its not working. it navigat...

  • Question

Resolved! UI Policies not applying on CSM workspace remote record producers

Hi all Hoping @Kenny Caldwell has a better solution or maybe this is a bug for the product team. We ran into an access issue with CSM Workspace / Service Bridge Remote Record Producers. Per ServiceNow KB: https://support.servicenow.com/kb?id=kb_artic...

  • Question

The secret of Multirow Variable Set – ServiceNow MRVS on Change (Part 2)

The secret of Multirow Variable Set – ServiceNow MRVS on Change Reference: Article Link In previous part, we have gone through the basic configuration for Multirow Variable Set (MRVS). In this article, I will cover the secret to catch ServiceNo...

  • Article
  • Service Catalog

nowAssistEnabled is not defined error

We are currently using AI Search in our Service Portal. It is working properly in prod and dev. For some reason we are getting JavaScript error about nowAssist in our test environment. Any idea on why we are seeing these error only in test? We are no...

  • Question

Microsoft Copilot OOTB Connectors & ServiceNow Integration

Hi everyone!Has anyone integrated Microsoft Copilot with ServiceNow using OOTB connectors for Knowledge Articles, Tickets, and Catalog Items?We recently implemented this on a project, but the results have been quite inconsistent. On Tuesday, Copilot ...

  • Question

Colorado SNUG Live + Optional Workshop - Denver, October 28th

Registration for the upcoming in-person Colorado SNUG Live + Option Pre-SNUG Workshop, taking place on Wednesday, October 28th hosted at The Conference Center at RidgeGate in Lone Tree. EVENT DETAILS  Event Date: Wednesday, October 28th  Time: Optio...

  • Event

Now Assist responses for select users

Hello.  We are on Australia Patch 5 W41 and we have the ServiceNow Otto for IT Service Management (ITSM) plugin installed. I have been working on turning on Now Assist for search results.  I would like to set it that users with a certain role see Now...

  • Question

portal error after raising cat item request.

Got this error while raising service request by impersonating other user, for me as a admin there are no error but for other users getting this error . they are not able to see request record but can see ritm record, request record they can see on Se...

  • Question
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