ServiceNow Community

IT Asset Management system properties

What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.

Question

Make Notes field on Time Sheet Portal (TCP) mandatory

Good day I am trying to make the Notes field mandatory on the Time Sheet portal. I have followed this thread and created a Data Policy on the time_card table: https://www.servicenow.com/community/spm-forum/how-to-make-the-project-time-sheet-category...

Question

Resolved! Update Incident autoclose to 3 business days

Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.

Question

Attribute-Based Planning -All That You Need to Know

Attribute-Based Planning Greetings community members! Today I will deep dive into the attribute-based planning. In the next experience of SPM, attribute-based planning is the base for three functionalities - Capacity planning,Resource management ...

Article

Resolved! Consumer vs Consumer User - Avoiding Registration

As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...

Question
Customer Service Management

Azure Delegated Permissions <-> ServiceNow OAuth / Outbound Rest Messages

Hi all, we have a catalog item which is pre-populated with data from azure (on-demand). Here is the current flow:0. User logs on to ServicePortal via SSO (Azure Account / OIDC Identity Provider)1. User selects a subscription from a dropdown.2. Catalo...

Question
Cloud Provisioning and Governance
Orchestration (ITOM)

Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl

DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...

Question

Exco level monetary benefits tracking - how?

Across multiple projects I have to be able to track financial savings, I then need to be able to report upwards to our exco as to what month on month financial savings have been made. I think we use the Monetary Benefits tab, but how has anyone use ...

Question

As an admin, can I integrate queries from non-ServiceNow AI?

Question

Resolved! List and filter lesson

I believe I am missing something. When I run the command in Step 3, I get a different view. Not impersonating Platform User and using the same command. I somehow managed to get things done still but cannot chnage the last tag of IC ...0005 to 'Softw...

Question

SOW - Chat Reply Recommendations modal starts off too small

Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...

Question

Resolved! Modify the Order button on Contextual Search Results

Hello, We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request. This is all working fine, however I was...

Question
Request Management
Service Catalog

Now Assist skill: Doc to Voice Agent

HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?

Question

Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

Question

Using OR For Two Separate Dashboard Filters

I need to do show results from the cmdb_ci_business_app table where FieldA = True OR FieldB = True. I can't figure out how to do this on the dashboard that I already have. For now, I filtered in the source and set it on it's own tab but I would like...

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Dashboard