ServiceNow Community

Recommend certificates after CSA

Just finished with CSA Certification, what certification would you recommend pursuing next?

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SAM - Import Adobe User Subscriptions Failing

Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...

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Resolved! Certification Status Issue

Hello Everyone,Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.I tried to see my certifications status i...

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Dynamics 365 Integration Permission Requirements

Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...

Question
Dynamics 365
Integrations

Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

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Resolved! How to configure Database View to get Incidents without Outages

How to build Database View to report Incidents without Outages with specific conditions.Could someone please guide me:How to configure the Database View with a LEFT join so I can capture incidents without outages.How to apply conditions on Incident f...

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License Metric field empty in Software Subscription table after Adobe publisher pack integration

Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture Pentest finding records are linked to Pentest project record . We create Pentest finding records clicking on NEW butt...

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Is it possible to make field with type "Name Value pair" as multi choice?

Hi there, I have a field "Enterprise Application ID" with type "Name Value pair". Is it possible to make name part as dropdown? I tried to achieve it in my PDI but its not working. Is it feasible to achieve? if yes then how? If not, is there any way ...

Question

License Metric field empty in Software Subscription table after Adobe publisher pack integration

Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...

Question

Strategic Portfolio Management (SPM) Welcome Guide

Welcome to ServiceNow®'s Strategic Portfolio Management (SPM) Are you ready to start your Strategic Portfolio Management (SPM) implementation journey? This guide gives you valuable information you can share with your team, including proven guidan...

Article
SPM
Strategic Portfolio Management

Resolved! Hiding fields on portal using Client Script

Good day!I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to...

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How to Freez Custom workspace list menu header

I workspace if we check for OOB Workspace then the header is freeze by default but for custom workspace it's not freeze. how can i do that

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How to customize the format MS Teams Notification

Hello, Sorry I'm new to MS teams integration, I have a requirement to customize the format of Approval notification ex. color and content.

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Incident Management
Service Catalog
Virtual Agent

Career path for Customer Success Manager in Service Now

Hello Everyone,I'm currently holding 7 years on experience in Customer Success and now wanted to shift my career in ServiceNow domain.Can someone please help we with the learning path I can opt or any certification that might help me grow in this fie...

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