ServiceNow Community

ServiceNow Achievement's transfer to linkedIn

How can my Training Badges and Achievements be reflected on my LinkedIn profile?

Question

Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?

We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...

Question

Resolved! Business Rule to Close Catalog Tasks when the parent Requested Item is closed automatically via API

Hi, I have been tasked with creating a business rule that will close associated catalog tasks when the parent RITM has been closed via an API Integration.I was wondering if anyone had ideas around the best way forward, whether there is something sim...

Question

How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

Question

Preparing Your Data for Success: A Practical Guide for ITSM Leaders Beginning Their AI Journey

For many ITSM leaders, the first question on the path to AI adoption is a familiar one: “Is my data ready?”. It’s an understandable concern-after all, traditional machine-learning systems demanded massive datasets and rigorous data hygiene before any...

Article

How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

Question

Interactive Filter is not working on a dashboard for some users

I have a dashboard where the Interactive Filter was working fine. Since an upgrade some users noticed that the interactive filter is not showing any information to select. The message says "No records found". in the Interactive Filter. But if I go st...

Question

MID Server Upgrade During Patching: Why Your Change Window Needs to Be 5+ Hours

MID Server Upgrade During Patching: Why Your Change Window Needs to Be 5+ Hours A Real Production Incident: How Manual Restarts Caused 2+ Hours of Yo-Yo Behavior Author: Selva Arun (Meena Arun) | ServiceNow Rising Star 2024 & 2025 Published: Dece...

Article
MID Server | Upgrade | Patching | ITOM | Best Practices | Change Management | NOC | Troubleshooting | KB0696937 | KB0596459 | Heartbeat | Maintenance Window | Yo-Yo Behavior | Production Incident | Healthcare

Resolved! calling script include in report

i tried in following way but when i RUN report 0 records where displaying, when i run same script in background script i am getting desired out put after printing. Please suggest. please find my screen shot and script as below

Question

ITSM without CMDB

If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or Security operations, CMDB is critical success ...

blog
Incident Management

is it possible to add a list collector to the incident form?

I want to create a new further category field in the incident form which contains a list of choices the users can select from based on the category software but the user should be available to select multiple at the same time. Is it possible to use l...

Question

UI action Button to create Workorder

Hi everyone,I have a usecase where I need button to create work order. I see we have context menu to create work order, can I make changes to it directly and make it button and make customization on it where when I click that button I get message onc...

Question

Project Workspace - Export list of projects to Excel

Hello community,Is there a way to export list of projects to excel, directly from the project workspace?I believe I saw it somewhere but cannot find it in our instances that are on Yokahoma.Would you know if such Export button exist or is yet to come...

Question

Salesforce CRM - Unrecognized Subscription Identifier Question

Hi All, I am working with a team on a Salesforce CRM SaaS Integration through the out of the box method. We are getting an unrecognized subscription identifier that we initially believe is related to Salesforce CPQ (Configure, Price & Quote), but our...

Question
Hi

Scripting vs Flow Designer

Hi All, As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...

Question
Service Mapping
Service Operations Workspace