I cannot get the variable editor to show on SOW for sc_task

[Mark OToole1980]

I need to show the variables from a submitted Request on the sc_task record.  This is working in default view and also works in the classic UI for Service Operations Workspace view.  When the record is opened in the SOW, there are no variables at all on either RITM or sc_task level.  But you can see full variables on the preview record from SOW.

I have checked all other information such as formatters etc.  But could do with some help.  Not sure if I need to add this as part of UI builder, but not sure where to start.  

Thanks

[Vishal Jaswal]

Hello @Mark OToole1980 

Check this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2199466 

[Mark OToole1980]

Thanks for that.  This has all been checked and all in order.  Not this I'm afraid.

[Vishal Jaswal]

Hello @Mark OToole1980 

Can you share similar screenshot for Configure Catalog Task (sc_task) Form:

Additionally, please share how are you creating task record. For example if via Flow, then ensure Catalog Variables are included in the "Create Catalog Task" action like below:

[Mark OToole1980]

Looks to be as your screenshots suggest @Vishal Jaswal