Documentation Required Before Application Publishing

[SahithiK04]

Hi Community,

We are currently preparing to publish a ServiceNow application and are working on the required documentation before moving to the publishing stage.

So far, we have prepared/documented:

• Application configuration details

• Positive and negative test cases

• Store listing information

We would like to understand if we are missing any important documentation or validation steps.

Could anyone with experience in publishing applications to the ServiceNow Store please advise on:

• Mandatory documentation required before submission

• Recommended templates or formats

• Installation/upgrade and security-related documentation

• Commonly missed items or reasons for applications being sent back during review

• Any checklist or best practices you recommend

Any guidance or experience would be greatly appreciated.

Thanks!