ServiceNow Community

Summarise button in service operation workspace attachment

HiIn sow there's attachment if we open attachment there's summarise button. where it's configured can we know

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Configuring two level of approval for Advanced Risk Assessment

Is it possible to configure a two-level approval process within the Risk Assessment workflow in ServiceNow Advanced Risk (IRM)? How can we design the approval process so that Level 1 (e.g., Risk Manager or Risk Owner) reviews and approves the assessm...

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Controlling access to only a few articles in a Knowledge Base

Hi, I am hoping someone can help me with an article access issue I'm struggling with.We have a KB Structure separated by regions. In each region we have a number of countries. For each country we have a couple of articles targeting only New Joiners (...

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Drop down value is not showing in workspace

Hi All, I have created on load client script to add option in the field based on some validation. Once the case created, stage field should display with Plan and when the case saved on stage status moved to complete, then adding next option in stage ...

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Resolved! Robust Import Set Transformers - intune

Hello, when you implement the Service Graph Connector for Intune (or also some other SGC, like Defender). The installed and used Robust Import Set Transformers have a "Transformer Definition" where you have the option to add a 'Before" script to use ...

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Resource Assignment - Allocation Type is not working

Hello All! I'm working implementing SPM module, and I'd like to understand this behavior better: In the Resource Assignment form, we have Allocation Type field with three options: Monthly, Weekly and Plan Duration. None of them are doing anything. I'...

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Demand Management
Project Portfolio Management
Resource Management
Service Portfolio Management

dot-walking request table to requested item for ui action button

I'm trying to make a cancel button that relies on the requested item 'item' field in the request form, currently can't seem to make it exclusive or dependent on the request form since the request form is mapped to the request table.

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Auto approving

We have created a customized table for SLA request. For non technical and technical ticket if the request is raised for SC Task it should go for one approver If incident it should go for another approver. This SLA request already having a flow design...

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Look Up records

Good morning,I am trying to do a lookup records in flow where if a requestor (requested_for) opens a catalog item (home use) I want to do a check and if the requested for has opened the same request in the past 12 months, the RITM will close incomple...

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Send consolidated approval email for multiple demands/projects

Hello Team, We have received a recent requirement from our business users. Currently, they are managing the approval of multiple demands through an Excel sheet. They are now looking for a similar capability within ServiceNow, where the approver shoul...

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Auto Populate short description and description fields of a problem task from Template

Hi Everyone, I have a requirement to Auto populate Short description and Description fields of a Problem Task whose type is Risk Accepted (Like Root Cause Analysis) from a pre-defined template. I tried using Business and Client script + script includ...

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Platform analytics trend cases report by state

Hello,I have a Platform Analytics dashboard, and I’ve been asked to create a report showing the monthly trend of cases by status. Specifically, I need to display:The number of cases that were in "New" status each month (e.g., how many were in "New" s...

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Lab 6.16: Create Identification Steps for JBoss WildFly Module

Please send step by step

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The edit button for Impacted Services/CI's is missing on change requests.

Hi Team, The 'Edit' button on the Impacted CIs tab is missing. When the Change Request is in the "New" state, we are able to see the 'Edit' button on the Affected CIs tab, but it is not visible on the Impacted CIs tab. Could you please help us unders...

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HRSD OOB REST APIs to Create HR Case

Dear Friends,We are doing HRSD Integrations and we need to utilize OOB REST API - HR Case Creation for HRSD and their functions like Create Task.I tried some JSON and it’s keep throwing errors.Can anyone please share me, correct JSON payload to creat...

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