ServiceNow Community

SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

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Reduce DRY violations in Catalog Client Scripts with UI Scripts

Finding new ways to do things is always a pleasure. Especially if the way to do a thing eliminates one of my biggest pet peeves: TRIGGER WARNING DRY violations. Violating DRY (or, Don't Repeat Yourself) is easy to do. Lots of scripts do the same th...

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What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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How to manage phones, VoIP, teams (soft phones) etc in Servicenow

Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...

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Azure DevOps Integration to Project Management.

We have a requirement in which our Azure DevOps is supposed to be linked to our Service Portfolio Management. We have been using Service Portfolio Management for quite some time while using Azure DevOps but those processes were running in parallel b...

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Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

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How to change the default view in workspace

Hey guys,I'm trying to change the shown fields in the workspace.What I tried:1. Go to "Form Design", select the table and chose "Workspace". Sadly the view "Workspace" is in the global scope and my application is not. 2. Create a new view and config...

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Resolved! [Article] What is Query Business Rule in Servicenow

What Is a Query Business Rule in ServiceNow? A Practical Guide to Security, Performance, and Data Governance When I first discovered that not every ServiceNow list showed all available records, I wondered why. I knew there was more data in the databa...

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Dynamic Translation toggle is off in SOW

Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...

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Add User to AAD group through Microsoft AAD Spoke is not working as expected

Add User to AAD group through Microsoft AAD Spoke is not working as expectedError: User is already added to the Group User is not member of that AAD group and after integration failed, user is added mauallyWhat might be the issue and how to figure it...

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Contextual Knowledge Search for Security Incident Response

Hi, We need to implement the contextual knowledge search on security incidents and made changes to display relevant knowledge articles based on the short description of security incidents. We also need to ensure that previous similarly named security...

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Azure AD Spoke - Add user to Group action failing with Unknown Error

Hi All, We have setup the Azure AD connection, 'Look Up user' action is working fine, But getting below error when testing 'Add user to Group' action.{ "Action Status": { "code": 1, "message": "Error: Unknown Error (Process Autom...

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How to modify "Cost Plan Name".

I would like to change the "Cost Name" in Cost Plans.I want the cost name automatically generated after pressing the Create labor costs button to display the name of the assigned employee.I believe the name generated by the CostPlanForFinancialAttrib...

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Quick Links Order

Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!

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