Dynamic Translation toggle is off in SOW

[Akansha Gupta]

Hi All,

we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.

Earlier, we were on Agent Workspace and it is working absolutely fine fine. 

Could you please help in confirming which configuration setting need to be updated to make it active for SOW.

Thanks

Akansha Gupta 

[Bhuvan]

@Akansha Gupta 

Please follow below steps

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/workspace/conc...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Akansha Gupta]

Hi @Bhuvan  - thanks for your response!

But, Dynamic Translations are configured correctly and working fine. Problem is on migrating to SOW, Dynamic Translation toggle is coming as inactive by default. How to change that to active for all agents in SOW.

[Bhuvan]

@Akansha Gupta 

Go through below KA and see if it helps. This is specific to email notifications dynamic translations but contains details regarding default behavior and how to control it.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1156980

Check sn_dt_translator_configuration.LIST from application Navigator and validate your configuration

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan