ServiceNow Community

After the state changes to Closed Complete, all corrective actions need to be verified.

In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error messag...

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Resolved! Attribute ref_ac_display_value=false is not working for Dictionary

Hi I’ve added multiple columns for searching, but I need to hide a specific column from the autocomplete display. The attribute ref_ac_display_value=false doesn’t seem to work at the dictionary level. Can someone help? I specifically want to hide the...

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Values of a reference field is missing for Non-Itil Users

hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found" What's causing this issue and ho...

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How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?

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Need to restrict size for an attachment field in Custom table.

Hi Team I have created an attachment field in my custom table in scoped application.Now I want to restrict the attachment size to 10 MB.If user upload document more than 10 MB it should show error message and stop the form submission. Can someone he...

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How to post comments as system instead of current user in scoped application

Hello Team, I am trying to post comments via script in scoped application but in the activity stream it is showing as Logged in User i wanted to show it as system i cant use setJournalEntry() method in scoped application script How to achieve this

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hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

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Record Producer

How to add more information in dropdown choice of variable in record producer?

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Resolved! Does business rules still fire when creating a project from template?

I have a simple insert business rule with no condition on project table that doesn't get fired if user created a project from template. Is this by designed or bug?

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Is there a way to view the sprint that are closed in Agile Module

Hi, There is ask wherein an agile user(Product Owner, Release Manger or Scrum Master) need to view a sprint which are 'closed'. Is there a way to view the closed sprint?

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Agile Development

Cross-scope error when using @mention in Work Notes/Comments on scoped Task-extended tables.

Hi all, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

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CSA certification/mock test

I would like to know if there are any free vouchers available for the CSA exam and any links for mock tests?

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Error in opening my instances.

My instance number is 229856 I am not able to access my instance.

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How can we use Value Streams and Value Stream steps when they seem isolated

Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...

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💡 Solved! Applying Templates (using sys_id) to Any Record Using Flow Designer Custom Actions

I recently ran into a wall trying to automate a standard process: applying a pre-defined ServiceNow Template to a record inside a Flow Designer flow. While Flow Designer is powerful, there's no native "Apply Template" action. I spent time searching, ...

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