ServiceNow Community

License metric field is empty for some PPN in servicenow content library

Hi All, I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am u...

Question

Understanding Virtual Assistant Timeout Settings

Understanding Virtual Assistant Timeout Settings This guide explains managing timeout settings for your Virtual Assistant (VA) interactions. We'll focus on situations 1. Before connecting to live agent 2. After connecting to live agent 1. Befo...

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Virtual Agent

How to Add new Model Category to Hardware Resource Category

PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table . End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...

Question

How to enforce a 48-hour hold before closing a Change based on Planned End Date/Time?

Hi Team,I’m working on a requirement to enforce a 48-hour closure hold on Change Requests and would appreciate guidance on the best-practice approach in ServiceNow.Requirement details:Users must not be able to move a Change to the “Closed” state unti...

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How to upload and store attachments from Service Portal widget to custom table

Hi Community,I am building an application and have a Service Portal requirement and need guidance.I have created a custom table and a Service Portal widget with a form that includes a file upload option. When the user submits the widget form from the...

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Service Portal

Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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How ServiceNow's Common Services Data Model Is Transforming the BFSI Sector

Introduction: In today's rapidly evolving digital landscape, banking and financial institutions face mounting pressure to modernize their IT infrastructure while maintaining regulatory compliance and delivering exceptional customer experiences. Servi...

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Now Platform App Engine

Freeze Periods

As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled. How to create a freeze peri...

Question

Project Description Gets Overwritten by MSP Notes when updating existing project

Hi,After importing a Microsoft Project (.mpp) file using the 'Update an existing project' option, the 'Description' field on the project record is being updated with the value from the 'Notes' field in the Microsoft Project.I followed the knowledge a...

Question

how assets are populated in WSD Lease Administration Form

I have Lease Administration Form. I have added location under contract Location. However im not sure how the assets will be added in this form. can anyone provide input here. Thank youSunil

Question

Resolved! Create change request declarative action not setting parent as incident

In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...

Question

Resolved! attachment size on workspace

Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?

Question

"Relevant For you" Widget not showing data

Hi i have created my own custom taxonomy after add it in the portal the "Relevant for you" widget stop working ,how to sort it out? But if i use OOB Taxonomy then "Relevant for you " widget is working please help me out

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ServiceNow Integrations – Complete Guide (with Jira Example)

Servicenow Integration-Complete Guide (mostly Rest) 1.What is Integration?Integration is the process of connecting ServiceNow with external systems (such as Jira, SAP, monitoring tools, or HR systems) so that data can be exchanged automatically and p...

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Incident Management

What is Incident Management?Incident Management handles unplanned interruptions, service degradations, or failures reported by users or monitoring tools.Objectives:Restore service quicklyReduce downtimeImprove user satisfactionMaintain SLA compliance...

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Incident Management