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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online REGISTER NOW: Experience How to Put AI to work at our Autonomous IT workshop – 4th December, London Hosted by Will T 4 Dec, 2025 01:30 AM PST Event Details Online December 4: Accelerating Mission Outcomes with AI-Powered Workflows Hosted by WhitleyT 4 Dec, 2025 07:00 AM PST Event Details Online December 4: Accelerating Mission Outcomes with AI-Powered Workflows Hosted by WhitleyT 4 Dec, 2025 07:00 AM PST Event Details Online Live on ServiceNow: How ServiceNow University Drives Platform Adoption and Reduces Risk at HOOPP Hosted by Lolita Honkpo 4 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: How ServiceNow University Drives Platform Adoption and Reduces Risk at HOOPP Hosted by Lolita Honkpo 4 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: How ServiceNow University Drives Platform Adoption and Reduces Risk at HOOPP Hosted by Lolita Honkpo 4 Dec, 2025 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Display Oldest New Incident Age in Trend Report

I have a Trend report that shows incidents in the New state based on their created date. I want to display an informational message indicating the age of the oldest incident in the New state. For example, if the oldest New incident has been open for ...

  • Question

Create software models in workspace

As a SAM Admin I want to be able to use the Software Asset Management Content Service Library to automate the creation of software models through their relationship to software entitlements. So that accurate software records exist for license managem...

  • Question

Flow designer logs updates

I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...

  • Question

Standard Change - Make Read - only fields

How to make form fields as read-only in STANDARD CHANGE REQUEST Template except for description, short description, planned start/end date, assigned to and impacted branch

  • Question

Enable document viewer on Now Mobile

We have the "SNOW Document Viewer" enabled for our instance and the KB table, The same works fine on the portal but the viewer doesn't open in the NOW mobile. I have looked through the documentation and unable to find any useful information. Kindly d...

  • Question
  • Now Mobile

Add a prompt in Live Agent

Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message:                    “Raise an IT ticket?”               ...

  • Question

July 2025 enhancements to Employee Center (Pro)

We are excited to announce the July 2025 release for Employee Center and related applications. This release includes enhancements to Employee Center and Employee Center Pro.   Below are the key new features and enhancements made in the July 2025 stor...

  • blog

GlideAjax: Not able to access function inside script include

I have created a custom application and i am trying to do a GlideAjax, though onSubmit client script , to access a script include within the same scope. I put a debug statement each inside the 'initialize' and 'testfunction' which i am calling in my ...

  • Question
  • Scoped App Development
  • Scripting and Coding

Servicenow Scripting Question

When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...

  • Question

Email Notifications not run in Production instance

Hi all, perhaps im new user here in forum. Any idea why email notification is configured correctly and works in test instance, but in Production instance, no emails are sent? What’s the most common overlooked setting?

  • Question

Resolved! Restricting the access of password to specific users

We have an requirement to store the password in custom table field (A), 1.The password needs to be editable and viewable only to specific users.2.Whenever the users try to view or edit the password field (A), the moment they click on the field or tog...

  • Question
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