ServiceNow Community

Need to search with API name in Flow designer

I have a script include. With that API, I need to search in Flow designer that in which flow the API is called. Among 500 records. Also, the script include is not a client callable.

Question

Allowing non-ITIL users to access incident tickets

I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?

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The fields in the include script are returning empty.

I have an include script where some fields are returning empty: subclassy, type_pbmser, fiscal_contra, sequencial_pbmser, classe_pbmser. I've already checked the technical names and changed the code to this query format: subclassy_pbmser: grAssesso...

Question

From workflows to building an autonomous agent what actually changed?

We’ve been building workflows in ServiceNow for years so what makes “agentic” workflows different? The key difference is this: Traditional workflows follow predefined paths Agentic systems decide the path dynamically In older models: You define every...

Article

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

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Service Mapping

Strategic Planning Integrations - Client wants Program Milestones visible on their SPW roadmap view

Hi, I am working with a client who wants to see Program milestones visible on their Program level roadmaps within Strategic Planning Workspace and I want to understand whether this is possible or would it create conflicts in the way the roadmap disp...

Question

Authentication Error - ServiceNow community

Hello All, I have transferred my ServiceNow account from company email account to Personal Email account.Later, from Personal Email account to new Company account.All my NowLearning courses and certifications were transferred successfully.However, my...

Question

sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

Question

Resolved! Advanced Work assignment - Old INCs prior AWA implementation

Will AWA work on the old Incidents which were created before AWA was implemented in the system?If not, what possible ways we can configure to handle the old INCs? Please advise.

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Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"

Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...

Question

Widgets on Email Notification Dashboard not rendering

Hello @all, To configure data, we have run following schedule jobs - 1. Daily job to fetch Email Indicator Data and Email Notifications created2. Job to fetch Historical Email Indicator Data3. temporary job for collecting Email Notifications Created...

Question

Vulnerability Response Tenable Integration: Issue with rescanning

Hello Everyone, We have enabled the Rescan functionality in the Vulnerability Response Tenable integration. When we trigger a rescan for Active Scans, the request is submitted successfully, and ServiceNow receives a valid response from Tenable. Howev...

Question

Implement a country-based filtering system in the Employee Center portal

Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...

Question

Related List Declarative Action to create child record

Hi All, I have a requirement where I need to create a button in related list of Case table, when button is clicked it should display list of all Stores (another table) and when user selects multiple/single record and clicks on ADD it should create ch...

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Is there any way I can bring the Risk number in sn_risk_advanced_risk_assessment_instance

sn_risk_advanced_risk_assessment_instance - This table contains Risk name but not Risk number

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