ServiceNow Community

Resolved! Remove the Doc Templates option from the New Project workspace.

We want to remove the Doc Templates option from the New Project workspace. Please refer to the attached screenshot

Question

Resolved! How to revert flow to the previous version ServiceNow Flow Designer

Hello community,I’m currently working with Flow Designer and ran into a situation where I made some changes to a flow that I now need to roll back. I’d like to revert the flow to a previous version that was working as expected.Is there a recommended ...

Question

Map AD enable value to ServiceNow using LDAP

We're storing the AD admin account data in one of the custom table u_admin and the issue we're facing is when admin account in AD is inactive we're trying to get 'userAccountControl' values from AD and updating same account inactive in u_admin in Ser...

Question

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

Question

sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

Question
Request Management

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Now Assist for IRM can make your day-to-day risk and compliance work a lot smoother. It's not a separate tool to juggle—it's built right into your ServiceNow Integrated Risk Management (IRM) workflows. The idea is to move beyond manual, time-consumin...

Article

Virtual agent show the user a list of open incidents

Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...

Question

Resolved! Creating user account for cloning process

Hi All, Good afternoon!! I am creating clone profiles, and the target instance needs to create for Dev and Test Environment which requires user credentials.So instead of using my user account which has OKTA setup, I thought of creating local account ...

Question

How Impact Accelerators Can Help You on Your ServiceNow AI Journey

If you're like most of our customers, you're probably interested in how you can do more with AI on the ServiceNow platform. Luckily for you, we've got a large menu of Impact Accelerators that can get you the help that you need, no matter where you ar...

Article
ServiceNow Impact

Resolved! requested_for vs. Available For (Item is unavailable for this user)

Hi community,I'm facing a design issue in our Service Catalog and am looking for advice on best practices. My goal is to standardise the logic for selecting users and approvers. Current Setup:We use a Multi-Row Variable Set (MRVS) with an editable re...

Question

Information on _queryMatch

I am trying to understand exactly how _queryMatch works in the Lookup Rules. There is very little information other than the start of the default scripts.// _queryMatch function checks if the query returns 0, 1 or more than 1 CI. // it returns: // ...

Question

Transform Maps

Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...

Question

'Request' and 'Requested For' fields are empty for some of the RITM records

Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...

Question

Error: Unexpected token in object literal

This is my Action script step, trying to use this in the flow whenever variables (special char escaped) need to be updated. Now this is throwing an error when I am passing this value to variable "cable_installation_request_for_printer_selection_stat...

Question

Resolved! Change Incident State from Outbound Email

Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...

Question
Incident Communication Management
Incident Management