ServiceNow Community

Compose section in HR workspace

Hi Team, If i create form section and add fields, the compose email section is getting hidden any idea on this issue?

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Inquiry Regarding Rising Star Awards and My Community Profile

Hi Everyone, I am writing to inquire about the Rising Star awards for 2025. I've been a very active member of the community for the past year, consistently ranking in the top solution providers. Over the last 10 months, I've contributed over 300 so...

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Incident Task's Priority calculation based on Impact and Urgency

Hi Forum, We have noticed that Incident Task's priority is not changing when we change the impact and urgency. We even verified the same in OTB (PDI) instance as well. Is it an expected behavior? . If we need to change priority on basis of Impact & u...

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Resolved! Create Incident via flow

Hi Team, If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step. No record found in Look Up Record action....

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Resolved! One Agent with Multiple Mid Servers

Hello Everyone, Can a single Agent Client Collector (ACC) communicate with multiple MID servers? Ex: Mid 1 , Mid 2 this two mid servers distribute the load comes from the Agent (Is it Possible?)

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Chats waiting on the Agent Workspace

Hello Everyone, I have an issue with Agent Workspace. Scenario: Chats are hanging on the Agent Workspace but Service Desk agents are available. Kindly assist on how to resolve the issue. Regards,

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No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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RITM not closed despite cancelled SCTASK

Hello,There is a incident raised stating that the RITM was raised for a hardware category . That catalog item had a workflow of creating two SCTASKS. Here the issue one SCTASK got closed complete and later which created another sctask which was also ...

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SOW Workspace

Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...

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How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

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Resolved! Multi selection for variable in catalog item

I have a requirement where I need to create a field on catalog item which should reference to sys_user table and should allow multi-selection. Along with this the dropdown should show combination of name and email of the user. I can use reference var...

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Agent App - Configuration of cmdb

Hi,The incident form in the agent mobile app has the Configuration item field. Below attached image is the configuration of the Configuration item field, source table is incident, source field is cmdb_ci and the target table is cmdb_ci. The standard ...

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Resolved! Customer Visible Notes - Not feeding into SCTASKs

With regards to RITMs and SCTASKS and the Additional Comments End users have the ability to update RITM from the User Portal to add any comments, but as far as I am aware these Additional Comments do not feed into the SCTASK, which I find a bit odd ...

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Modified Copy of "Software End of Life Request Flow" Not Triggering — Original Flow Still Runs

I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modif...

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

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