ServiceNow Community

SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.

CI is not being recognized by CMDB Discovery. Quick discovery returns the following error:An error in discovery of against the speic IP addres when run the quick discoveryDiscovery logs: InformationDiscovery started(empty)(empty)Discovery(empty) 20...

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i cannot see the menu items that i have added in the employee center header menu

I have one requirement where i need to add 10 topics to the taxonomy, but after addition everything showing in show all button on left and also have added the menu items with links to the employee center header menu but what i see the only the taxono...

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Resolved! AWS Service Management Connector

I am trying to install AWS Service Management Connector (AWS Service Management Connector - ServiceNow Store) in a developer instance, but cannot find it in the plug in section. I was able to find only this post with version 5.13 How to install AWS ...

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Resolved! Hide "Create Dashboard Button" in Platform Analytics for specific Roles

I need help to hide the “Create new dashboard” button in the Platform Analytics, Dashboard Library - depending on certain roles. The button is currently visible to everyone, but I would like only selected roles to be able to create dashboards.

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How do you create the Class Attributes for an Appliance

We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.

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AWA- Assing HR cases to individuals based on opened for country

Hi,We are currently implementing AWA [service channel based on HR service and Queues based on Openedfor company]. When this work item is created it should be always be assigned to a particular agent 'X' TIA

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2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

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Multiple Comments getting updated from ServiceNow to JIRA Bidirectional Integration

Hi , I am facing issue while updating the Comments from ServiceNow to JIRA. When I am updating a comment, it is adding duplicate comments continuously in JIRA and ServiceNow. It is going on a loop. I have used look up latest comment update and follow...

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How can we restrict 'Create New Dashboard' option in Platform Analytics Dashboard

Hi All, How can we restrict 'Create New Dashboard' option in Platform Analytics Dashboard. I tried ACLs and checked for other options but nothing is working. I have to restrict that option for a particular role.Thanks in Advance

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Inbound email action from a specific domain rather than user

I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

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Select multiple objects in a List-type control

Hi, How can I select multiple objects in a List-type control at once and assign values to them?Looking forward to your help.

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Submit Resource Assignment for Review

Currently in progress of switching to Next Experience Resource Management from the legacy one with my client. The official ServiceNow Resource Management process guide (Yokohama release) states the following: Process step RSM 1.7: Submit Resource Ass...

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Resource Management

Based on your experience, how do you estimate the story points (Agile development)?

Based on your experience, how do you estimate the story points (Agile development)?1 SP = 1hr ..or.. you use Tshirt sizing .. or.. any other method? And when you do the estimation, does it include development, testing, documentation etc or just the d...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Add signature in the document template.

Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...

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Human Resources Service Delivery