ServiceNow Community

I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console

Hi All,I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or ...

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Task Intelligence

Need to change "Add Row" text in MRVS variable

I need to change "Add Row" to "Add Candidate details:" in mrvs

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The defined recommendation message does not appear automatically(Task Intelligence)

Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation in non-prod instance. While editing Short Description and Description, the defined recommendation message does not appear automatical...

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Task Intelligence

Resolved! HR case Opened for

I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...

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Auto Close Incident after 5 days of resolution only for P1/P2

Currently incident is auto-closed after 3 days of resolution in ServiceNow. Want to know if it is technically feasible to have a 5 days auto-closure set only for P1/P2 incidents and not for all.There is OOO system property ''glide.ui.autoclose.time" ...

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Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

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Claroty Integration with ServiceNow

How does Claroty work and integrate with ServiceNow CMDB to provide OT/IoT device discovery, asset inventory management, and vulnerability response?What is the end‑to‑end data and traffic flow between Claroty and ServiceNow, and what are the technica...

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Handling Array.String in Flow Designer

I am attempting to create an Action with a scripted Step that takes in a String input[ from a list collector], and return two string arrays [Array.String] as output. I have create a script to achieve this and set the output equal to what I want. Howe...

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Workflow Data Fabric

Copy Attachment from attachment type variable to Data Source using Client callable script include

I have a attachment variable on the catalog form and I created a on change catalog client script that calls Script Include to Copy the attachment from the variable to data source in script include. Tried multiple script and it doesn't do anything v...

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Can't able to search cmdb ci in global search

Whenever I try to search configuration Items with asset tag or model number fields in global search. showing no results.What I have checked so far:1)Reviewed search source but did not find attribute level configuration.2)checked AI search profilesMy...

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Email alert coming from fls1-m

Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...

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Console and Workspace sync issue

In servicenow we have a custom application called Onsite in that i have a table called PP[Prevention Plan] and when try to renew the PP record by renew button in console the old PP gets inactive and open a new record automatically but in workspace it...

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Demand Task creation - Best Practice

Hello All, I would like to know if there is any OOTB feature which will create demand task automatically OR will there be any challenges if we create demand tasks using flow designer. Thank youSunil S

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Issue when flow are executed simultaneously

Hello Community,I have a scenario, where the flows are executing simultaneously and bringing unexpected behaviour.Ex: I have count field on a Parent Table. When the Child record is completed, it will check the previous value and increment to one.If I...

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Invalid Task

I have done the task as per the steps suggested, but I am getting the task as invalid when I submit it. Someone, kindly help me

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