Hi,
The requirement is
Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.
Incident Account - CPLC
Site - FLS1
Category - Manage - Infrastructure
Subcategory - System Alert
State - New
Impact - 2 - Medium
Urgency - 1 - High
Assignment group - Cloud Operations
I did this as of now, please correct me if wrong
Regards
Suman P.
