Email alert coming from fls1-m

[ServiceNow Use6]

Hi,

The requirement is

Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.
Incident Account - CPLC
Site - FLS1
Category - Manage - Infrastructure
Subcategory - System Alert
State - New
Impact - 2 - Medium
Urgency - 1 - High
Assignment group - Cloud Operations

I did this as of now, please correct me if wrong

Regards

Suman P.

[Vishal Jaswal]

Hello @ServiceNow Use6 

Looks good. Please check Stop Processing as well so that if out-of-the-box "Create Incident" inbound email action is active, then it won't run after your custom inbound email action. You can try updating oob active to false to find out whether that it is causing the issue or not.

You can always find logs in the "syslog" table to understand the issue if it is not working.

[Tanushree Maiti]

Hi @ServiceNow Use6 

It looks good. Test it and let us know whether it is working or not.

[ServiceNow Use6]

Hi @Vishal Jaswal @Tanushree Maiti,

How to test the scenario? In DEV, there are no emails associated, might be in PROD and I don't want to do it in DEV. Can you please help.

Regards

Suman P.

[Srikanth_9]

Hi @ServiceNow Use6,

As of now use your personal mail id and check whether it's working or not in the DEV instance.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.