Can't able to search cmdb ci in global search

VasavisujiT
Tera Contributor

Whenever I try to search configuration Items with asset tag or model number fields in global search. showing no results.

What I have checked so far:

1)Reviewed search source but did not find  attribute level configuration.

2)checked AI search profiles

My requirement:

1)Enable global search to return cmdb ci records using fields like asset tag, model number.

 

Could anyone please help with:

  •  How to configure CMDB in Global / AI Search?
  • Where to define searchable fields (like asset_tag)?
  • Any indexing or search profile configuration required?

 Thanks in advance!

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @VasavisujiT 

 

Refer this :

KB0722979 Can't find newly created CIs (Configuration Items) with Global Search 

 How to get configuration item result in global search? 

How to Configure Fields Displayed in Global Search "View All" Results? 

 

 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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