ServiceNow Community

Unable to install GRC products in PDI?

I recently got a new PDI and I'm unable to install any of the GRC products; when I search for "GRC" nothing shows up?

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on a Flow in Workflow Studio, development is done, let's deploy the changes to the next instance, a preview problem: "Could not find a record in sub_...

blog

Changes to move from global scope to custom scope.

Hi Folks, I have 2 App scopes Global and Custom app scope. I have created few catalog items and scripts in global scope which i want to move under custom app scope.Please help with approaches to move global scope changes to custom scope.

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Best Practices for Creating a Generic Flow for Catalog Items

Hello Everybody, We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.Please suggest the best practices for imple...

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How to Capture a Performance Analytics dashboard in Update set or export the PA Dashboard?

Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...

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.docm is not an authorized file extension message setup.

Hi,I have a requirement to modify error message "<file extension> is not an authorized file extension " that comes up on top when any non-supported file type is uploaded through Service Portal. Please help me to locate that message configuration.I ha...

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Asset & CI Field map

Hi Team,Could you please help me identify which fields in the alm_asset table are populated from Discovery Source?We have already identified the data coming from Oracle (for reference, I have attached the screenshot). However, we are unable to determ...

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Discovery

Requirement for Auto-Closing RITM and Teams Notification

Hello Everyone, We have a requirement to automatically close an RITM if its state remains in Fulfillment for 5 business days. Additionally, we need to send a notification in Microsoft Teams when the RITM state changes to Fulfillment.If the customer s...

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How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

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Data Import from attachment through Record Producer

Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...

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How to edit Compose section in SOW

Hello,Does anyone know how to edit compose section, i want to add a field below worknote and comments, but not able to add

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Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

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Not able to turn on Now Assist panel for SPM even after plugin installation

Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...

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Worknotes and comments should be Rich Text HTML instead of Journal Input in SOW

Hi,The requirement is Work notes and Comments in SOW should be Rich Text HTML .Does anyone has idea how to achieve this ?

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Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

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