ServiceNow Community

Seeking an Approach to Manage Dependent CIs Aligned with ServiceNow IRE Best Practices

Hello Everyone,Hope you all are doing well!We have a requirement to replace the custom Business rule functionality that checks if a corresponding Network Adapter (NIC) and IP Address record already exist for the current Configuration Item (CI). If th...

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Set Domain field for events using TMF642 API/ sn_dynatrace_integ in event Management in ServiceNow

I am getting domain information (customer field in payload). I want to create the events in the repsetive customer account/ domain for the events created using TMF642/ sn_dynatrace_integ. Can anyone please guide me how to set domain as these are OOT...

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Share pages across Experiences

In ServiceNow, Workspaces are modern UIs built for specific personas or roles. They focus on the core tasks these users need to complete. Today, there are more than 50 out-of-the-box Workspaces shipped by ServiceNow. With so many available, it’s not...

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'Generate resource capacity' job vs. 'Update Resource capacity' job

Hi, Does anyone know if the 'Generate resource capacity' job is also referred to as the 'Update Resource capacity' job? Are they two different jobs or are they one in the same?

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task table access issue

In a case table we have Parent field From the service portal contact want to access the field. but when he clicks on parent from case table in the portal it is showing "No matches found" Can you please help me for the same how to resolve the iss...

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Customer Service Management

ITIL user don't see records in task table with the task type = task

HI all, I have a problem. As a ITIL user I don't see records in task table with the task type = task, all another records for ex: INC they can see. ACL should work fine. It allow ITIL user to see all records in task table. Maybe has somebody idee? ...

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Records Capture in Updateset

How to force-capture a record in an update set?

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Resolved! wo closes automatically when closing each work order task

What do I need to do so that WO does not close automatically when closing the work order task? What causes this?

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Software Installation Edition Override

Hello! We've recently implemented this custom solution to gather edition data in SCCM via this KB Article This custom solution would populate the Edition Override field on the installation record by parsing through registry keys to get edition data....

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How can I configure the "list - simple" component to refresh every X minutes?

I am wondering what might be needed so that we can configure a 'list - simple' component on a page to automatically refresh itself every 15 minutes? I am referring to the "list - simple" component:https://developer.servicenow.com/dev.do#!/reference/...

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Valid to not autopulating when creating or editing articles after updating dictionary entry

On the "Valid to" dictionary entry, we used to have it set to use dynamic default that had a custom value to have all articles created and updated two years from the current date. We decided to use the Article Validity feature so that each knowledge ...

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multi tenant SSO for mobile

hey all, Hopefully this is a straight forward question. We have multiple companies that use our instance and up until this week only one wanted to use the now mobile app. We now have two more that are asking about using the mobile app. Is it possible...

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Resolved! ServiceNow ArcX certification

Hi Folks, Has anybody completed ArcX certification? Does it has any certification exam and is it similar to Web Accessor exam which we go to center and give exam?

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PDI dev311642 returns “Error serving request” (HTTP 500) — Data retention required

Hello, My ServiceNow Developer Program PDI is failing to start and consistently returns HTTP 500.- Instance: https://dev311642.service-now.com- Symptom: It was working last week. As of today, both "/" and "/login.do" return "Error serving request" (H...

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Text color of "How can we help" in Employee Center portal

I can't seem to find where the color is controlled for this. It was part of the Branding Editor in the Service Portal Configuration for the Service Portal (SP), but everything feels overcomplicated with the Employee Center portal. The Branding Editor...

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