Display only one Catalog Category when using the "Create Request" UI Action

[SSantacroce]

Hello everyone,
I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.
Thing is, whenever I click on the UI Action and open the new tab it automatically opens on the "Popular Items" Page. This allows the user to access all catalogs and all categories - while I only need them to access one catalog and only one category

I've tried adding different parameters, such as -

params.catalog_id = "SYS_ID_OF_MY_CATALOG"; or

params.catalog_id = SYS_ID_OF_MY_CATALOG&id=sc_category&sys_id=SYS_ID_OF_MY_CATEGORY"; or

params.category_id = "SYS_ID_OF_MY_CATEGORY";

but none of them changed a thing.

Is there any way to do this?

[Javeriaj]

Hi @SSantacroce,

If your catalog/category is fixed, I’d suggest skipping the params.catalog_id / params.category_id approach and directly opening the target category URL instead.
In Workspace, those params are not always respected.
Use the exact category URL from ESC/Portal and keep it as a relative path (for example: /esc?id=sc_category&sys_id=YOUR_CATEGORY_SYS_ID).
That way users land directly on the required category, and it will also work across prod/non-prod instances.

Regards, Javes.