ServiceNow Community

Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...

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How to hide "Reduce motion" option from Preferences dialog in Next Experience UI?

In our instance (Yokohama release), when users open Preferences (via the avatar menu → Preferences), they can see options such as Display, Theme, Accessibility, and inside Accessibility there is a toggle called "Reduce motion".For our requirement, we...

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Database views

Hi , on the report i want show the approvers for the each respective RITM records ,,its my first time working with database view ..below are my config .. for the DV but its not working as expected .. can anyone please guide .. the database view -fir...

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New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

Hi ServiceNow Team, I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.But catalog item is visible under defined category Thanks,K Nikhil Kumar.

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Out-of-the-Box Recommended Actions in ServiceNow ITSM

Recommended Actions Overview Recommended Action Plugin Capability AI Search Recommendation Incident Management for Service Operations Workspace Uses AI search to suggest Similar Incidents/problems/change request/catalog etc for the curr...

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Predictive Intelligence

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

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Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

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How to Stop notification while Importing the date via Transform Map

Hi All,I have two concerns where I would appreciate your guidance. I am working on a requirement to import data by generating RITMs through the cart API and uploading Excel data via a Transform Map, which then creates the RITMs in the system. First c...

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User should be restricted form access if he/she click on Decline - OnLoad Script

Hi All, User should be restricted form access if he/she click on Decline, How can i do that?Please suggest, TIA function onLoad() { spModal.open({ title: getMessage('Information'), message: getMessage('Please make sure...

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Flow designer script for approvals

Hi, what am i doing wrong?why its not sending approval request to the group (im getting the log with the sys_id) I attached image

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Resolved! Additional comment hyperlink not in TEST instance

[code]<a href="https://www.google.com/" target="_blank">Google</a>[/code] The above code works on DEV instance but not TEST instance. Does anyone know why?

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ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...

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Agent Workspace
Service Operations Workspace
Virtual Agent

I want to implement a case in which incident should not get saved unitl and unless a kb is attached

//This should be only when assignment group is service desk.//Here's the code I have written but when using this , it is throwing the error even after attaching the kb function onSubmit() {var kb=g_form.getValue('knowledge_base');var assignmentGroup...

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Intangible benefits

Dear Community folks, Just checking how do you guys compute Intangible benefits i.e., Non Monetary benefits. How does that compute to Net Present Value in ServiceNow. RegardsAkhila

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Platform Analytics Academy - September 17th, 2025 - "Ask the Experts"

Join us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we’ll answer your questions about Platform Analytics. This is a first-come, first-served opportunity, so we encourage you to prepare your questions in advance....

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