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New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

NikhilKumaK
Tera Expert

Hi ServiceNow Team,

 

I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.
But catalog item is visible under defined category

 

Thanks,

K Nikhil Kumar.

16 REPLIES 16

Dr Atul G- LNG
Tera Patron
Tera Patron

It might be a cache issue. Please perform a cache clear.
Also, kindly check these two fields for the item." @NikhilKumaK 

 

DrAtulGLNG_0-1758875715485.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

 

I've already cleared the cache and Hides on Service Portal, No Search is false.

Hi @NikhilKumaK 

 

Please try the following: make a small change in any of the items (e.g., add a dot in the Description or Short Description), save it, and then try again.
If the issue persists, please log a support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 
I've tried it, still no use.
Could you let me know the indexing, how to do for the catalog item. Because in dev, uat not done anything related to indexing still searchable in search box of portal but not in prod.