Out-of-the-Box Recommended Actions in ServiceNow ITSM

[shivam_attree]

ServiceNow provides the following Recommended Actions out-of-the-box (OOB) for ITSM, particularly for modules like Incident, Problem, and Change.  

Recommended Action	Plugin	Capability
AI Search Recommendation	Incident Management for Service Operations Workspace	Uses AI search to suggest Similar Incidents/problems/change request/catalog etc for the current context.
Assignment group (Classification)	Advanced Recommended actions for ITSM	Suggests Assignment group values using Predictive Intelligence framework.
Configuration item (Classification)	Advanced Recommended actions for ITSM	Suggests Classification values using Predictive Intelligence framework.
Create known error article for high impact Problem	Problem Management for Service Operations Workspace	Creates Known error article for high Impact problem
Create Problem Record for a Major Incident	Problem Management for Service Operations Workspace	Creates Problem Record for a Major Incident
Incident Fields value prediction (TI)	Advanced Recommended actions for ITSM	Uses Task Intelligence to predict field values for assignment_group, service and configuration item.
Open incidents (CI & Service)	Incident Management for Service Operations Workspace	Suggests Similar Open Incidents with same CI & Service
Open PRBs (CI & Service)	Incident Management for Service Operations Workspace	Suggests Similar Open PRBs with same CI & Service
Propose major incident using TI (Trend)	Advanced Recommended actions for ITSM	Propose Major Incident using trend rules + Task Intelligence
Propose major incident using trend	Problem Management	Propose Major Incident using trend rules + Predictive Intelligence
Service (Classification)	Advanced Recommended actions for ITSM	Suggests Service values using Predictive Intelligence framework.
Similar Incidents (TI)	Advanced Recommended actions for ITSM	Suggests Similar Incidents using Task Intelligence
Similar KB articles(Similarity)	Advanced Recommended actions for ITSM	Suggests Similar KBs using Predictive Intelligence
Similar major incident (Trend)	Advanced Recommended actions for ITSM	Suggests similar Major Incident using trend rules + Predictive Intelligence
Similar major incident using TI (Trend)	Advanced Recommended actions for ITSM	Suggests similar Major Incident using trend rules + Task Intelligence
Similar open Changes (TI)	Advanced Recommended actions for ITSM	Suggests Similar open Change requests using Task Intelligence
Similar open incidents (Similarity)	Advanced Recommended actions for ITSM	Suggests Similar open Incidents using Predictive Intelligence
Similar open PRBs (Similarity)	Advanced Recommended actions for ITSM	Suggests Similar open PRBs using Predictive Intelligence
Similar open Problems (TI)	Advanced Recommended actions for ITSM	Suggests Similar open PRBs using Task Intelligence
Similar Resolved incidents (CI & Service)	Incident Management for Service Operations Workspace	Suggests Similar Resolved incidents with same CI & Service
Similar resolved incidents (Similarity)	Advanced Recommended actions for ITSM	Suggests Similar resolved incidents using Predictive Intelligence