ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

[AbdurRahmanSnow]

Good afternoon.
We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).
We configured using the below link:
https://help.moveworks.com/docs/how-to-guides-for-message-brokering
It is working perfectly fine in Dev instance, but not in Test instance. 
In Test instance, chat is not coming from Microsoft Teams to SOW. In Microsoft Teams, it shows as "no agents are available", although in SOW, I have made myself available online.
We tried using REST API Explorer and tried POST message and chat conversation is being initiated. (Screenshot below).

I checked in Conversational interfaces>Settings, I found an integration connector setup as below, but the same is not setup in Dev instance.
Also, the below ID is same on Production and Test instance.
Should I remove this ID? May be, because of this chat is not coming from Teams -> SOW.

Please help. I would be grateful for this.

[AbdurRahmanSnow]

Please check my Virtual Agent question.
++ @Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

[Dr Atul G- LNG]

Hi @AbdurRahmanSnow 

We are implementing Teams Conferencing for our client and it looks like we encountered the same issue. We reached out to the ServiceNow support team for assistance and troubleshooting. I suggest doing the same.

[AbdurRahmanSnow]

Hi @Dr Atul G- LNG 
Thank you so much for your reply.

[RaghavSh]

@AbdurRahmanSnow I have seen a similar issue in past, You have integrated SN dev with Teams dev instance? and now you are trying to integrate SN testing instance with same Teams dev instance? What I have seen is that you cannot integration 2 SN instance with same teams dev instance.

What you can try is removing the dev integration and setting up with testing instance.

Please mark the answer correct/helpful accordingly.