ServiceNow Community

How to Hide Declarative Action in Record List Component Based on Parent Record Field Value?

Hello Community,I'm trying to conditionally hide a Declarative Action ("New") in a Record List Component within a workspace based on the parent record's field value.Setup:Parent Table: x_parent_table (appears in workspace)Child Table: x_child_table (...

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How to pass value from Actionable VA notification to VA topic

Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...

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Actionable notifications
Virtual Agent

Service Operations Workspace - unable to view Add New List to add new under "My LIST"

Hello All,We are unable to find "Add new list" under "My List" in service operations workspace. As a admin I am able t view the button but as any other user not able to see the button to add /create new list. Adding screen shot. When i impersonate an...

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Not able to edit SOW form for Knowledge Article

GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...

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Service Operations Workspace

Adding a Column to the Dynamic CI Group List View

Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...

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ServiceOperation workspace adding new and modifying the donout in the overview dashboard as requied

Hi all, I need to modify the Service Operation workspace dashboard configurations (like adding new donut, change the existing data visualisation),trying to edit the dashboard directly did not help, can you any one help with step by step process as ...

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Business applications vs locations

Good morning, I am currently working with a customer that is on ITSM Pro. We are deploying Incident, Change, Request... the customer is decentralized, meaning that there are 20 seperated divisions (BUs) spreaded globally. We have imported their Busin...

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We want to bulk register members to the inquiry watchlist

Dear ExpertWe've received a request that it's cumbersome to set up each relevant person individually on the watchlist when submitting inquiries from the employee portal, and they'd like us to find a solution.Inquiries are submitted by system owners t...

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create a new list from filtered list in serviceoperation workspace

Hi ALL, Hope you al can help me out.is there a way add a new list in SOW from filtered list. Thanks,

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Incidents Assigned to Users Under a Manager – Archived Users Not Included

Question:I am trying to retrieve a list of Incidents assigned to users whose manager is a specific person (example: Abel).Abel has two users reporting to him: ITIL User1 and ITIL User2. When I filter incidents using the manager field (Assigned to → M...

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Change Management Assess Risk in SOW view

Hi Team, In Change management SOW view we have option to "Assess Risk" during new state if we click on assess risk and submit Risk question i don't have option to Re-asses the Risk during other states i.e. Assess and Authorize. Please provide me the ...

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Query regarding exam

Urgent help needed! I have scheduled my csa and cad exam offline but due to some unavoidable reason I am not able to go offline can I reschedule it online please let me know if it is possible & also tell me the procedure to reschedule

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Help with duplicate automated incident

Hi Community. I am working on an incident which is regarding duplicate automated incident creation. So, the issue is Amazon GuardDuty is creating duplicate incidents for same issue and assigning to different groups which leads to confusion between te...

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I have to close image once the user click on the close button on NOW MOBILE APP

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How ServiceNow Discovery Handles the retired/idle/stale software installations?

hello friends, Hope you are all doing good ! I would like to understand how ServiceNow handles the software installations record creation if same software gets upgraded to newer version on target machine .e.g. version gets updated from 10 to 11. How ...

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