ServiceNow Community

Resolved! Subflow Error retrieving outputs

Has anyone encountered an issue where Subflow A calls Subflow B, but an error occurs when retrieving the outputs? In my case, Subflow A triggers Subflow B, which contains a custom API action to generate a link. The execution in Subflow B runs success...

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Can't display this dashboard - Workspace

Dear community, I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now: Although my configuration is the same a...

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How to delete duplicate catalog item draft

Hi all, I need to delete duplicate catalog item draft. I need to only keep last created. There is one question 'Jira ID' where I am getting unique value from Jira, Based on that question's value I have do the glide aggregate count. If the count is g...

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Now Assist Admin under the log able to see the provider as Azure open Ai chat.

We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...

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SNC CLI Error when deploying ui component (401 Unauthorized)

Hi, I recently set up my development environment for the development of a UI Component.I set up the profile and cloned an example project.When testing locally everything works fine, but I now want to set it up in an instance for further testing, but ...

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Watch field is not showing when right-clicking on the field.

I want to know what causes a field to be read-only by using field watching, but when I right-click on the field, the option doesn’t appear. How can I make it show? Thanks.

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Migration from other apps to CWM

Anyone migrated data and processes from other applications to CWM? For example, migrate from Trello, Asana, or Smartsheet to CWM.I would like to hear your story and what worked well and what didn't.

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Create Project Task for CWM record

Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!

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Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

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Correct requested for is not showing on request (Raised record from Catalogue Item)

Hello Team, I created a new Catalogue Item and used one existing variable set to set request information and I need to set the same requested for on request requested for field what I am choosing on Catalogue item but in my catalogue item it's settin...

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Display VIP group in SOW

Hi, we have VIP groups, we need to show the VIP group name beside the requested for user in SOW when creating an Incident is it possible? if so how? we have similar set up for Native UI, i have attached the screenshot for same

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Collaborative Work Management Connected Work Available Columns not showing data from connected work

Hi all, While using the connected work feature within CWM, the custom columns from the connected work appears in the CWM gear icon area to display within the CWM board. However, the data does not pull in from that table into the board. Other fields l...

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PDF Generation

Hello Team, Can we generate the PDF of the record eg. incident when the ticket is closed? It should automatically get attached to the respective incident Thank youSunil

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How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?

Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...

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How to configure the top page of Project Workspace

When I open the Project Workspace, it shows two tabs by default: [My Projects] and [All Projects].I’d like to add another tab alongside them — for example, one that displays projects that include project tasks assigned to me, or other filtered projec...

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