I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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Require re-register MFA for PDI

Hi,  I have my PDI in Zurich release with MFA registered with microsoft authenticator in my old mobile, Which I cant use now, Can anyone clarify how I can reset to have it added to my new mobile, I can't see any option available in pop up window belo...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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GRC Indicator Collection Frequency - Create New Frequency?

I am being asked to create a "60 days / 2 Months" frequency. Adding a choice to the list looks same as it is anywhere and is not the problem. However, for things to work correct, there MUST be someplace that defines the logic so GRC knows when to cre...

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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Microsoft Authenticator App on PDI

On my new phone I want to re-register my PDI that I already registered on my previous phone, but I did not find any where to do so.I don't want to lose my customizations on my PDI.Any help is greatly appreciated. regards,Sree

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How to delete a workspace in search context menu in Next Experience

I need to delete de RPA Hub Workspace that appears thereAdditionally set as default the Service Operations Workspace not the Global

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MID Server FileNameComplianceInSync Error

We're facing a recurring issue on a MID server of ours that is proving to be quite challenging. Despite our efforts, we haven't been able to pinpoint the cause. The issue record has a source of FileNameComplianceInSync and the following short descrip...

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How can I get result from lookup records on sys_user and generate a list with user_name and name?

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Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

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Live on ServiceNow: Leveraging CSM Case Lines: Best Practices

  In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level wor...

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• Customer Service Management
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Platform Governance Without Red Tape

Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes get lightweight architectural checks; high-risk chan...

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Populate the domain values when a CI changes on incident form

Hi All,We have two fields Business domain and Business function on the incident form as shown in the image. Now we are working on getting the values populated on the form when a CI is selected. We have written before insert business rule with the fol...

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Unlock Virtual Agent Power: Script-Based Bot Launch Explained!

Use case: It is understood that both the portal and the bot are closely integrated within ServiceNow. The 'conversation interface' serves as the intermediary layer to facilitate these configurations. Which URL should be utilized to invoke the BOT for...

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