Understanding the ripple effect of an infrastructure failure is critical in modern IT operations. With ServiceNow’s Common Service Data Model (CSDM), we can connect the dots — from a failing CI to the business service that feels the impact.
💡 Use Case:
A Linux App Server or Oracle DB outage doesn’t just stop at infra. Using CSDM, we trace the impact upward — through the SAP application layer, the Application Service, and finally to the Online Order Processing Business Service.
📊 Here’s a visual of how that works in CSDM layers:
CSDM Value Delivered:
- 📍 Trace upstream from CI to service impact
- 📣 Notify business stakeholders in real time
- 🧠 Prioritise incident response based on service criticality
This structured approach enables faster, smarter, and more aligned IT decisions.
Proud to be leveraging the CSDM framework to drive real business outcomes! 🚀
