Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...

Operator are not visible while applying the filter using Tags attributes on CMDB Health Inclusion Rule.    Example: I want to apply the condition that    Tags - Does Not Include - "ABC" so the health calculation should be apply only for those CIs whi...

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB.    Some example table is: Dscy_route_next_hop table.    Suggest me best apporach to block the data insertion.    T...

Need list of impact area from ITOM Module side if we upgrade from Xanadu to Yokohama. 

Understanding the ripple effect of an infrastructure failure is critical in modern IT operations. With ServiceNow’s Common Service Data Model (CSDM), we can connect the dots — from a failing CI to the business service that feels the impact.  Use Cas...