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Sys_Id: retain existing or generate new during data migration?

Hi, I'm seeking for a guideline on sys_id handling: When migrating data from one system to another, in general should record sys_id be copied to new system, or let the new system to generate new ids?Note that it's between two different systems, rathe...

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Auto fill Service when entering Service Offering in Change form.

Newby here. I'm labbing up the Change form in a Zurich based PDI. I'm working on Services and Service Offerings. I have services created in table 'cmdb_ci_service_technical'. I have service offerings in table 'service_offering'. The Services are ...

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Understanding Connection & Credential Alias

Before I get into the magic of Connection & Credential Alias, let me talk a bit about (what I call) the legacy equivalent. Way back in 2014, I was tasked with building an outbound integration with a SOAP endpoint. So I created a SOAP Message and SOAP...

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Credentials
Integration hub
Integrations
REST
SOAP

Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

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Lift off challenge - Outreach email

Hi, i recieved an email stating that i could be potential winner for liftoff challenge, however the email has been triggered from outreach@rtm - Realtime media. I am bit suspious on providing my personal details as it is not from servicenow but from ...

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Predicitve Intelligence

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

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Board Label missing in new CWM version

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...

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March 19th - Q1 2026 ServiceNow Developer Meetup

Frank and Andreea are kicking off a new season of meetups with an evening of learning, sharing, and connecting with fellow practitioners from across the city. Don't miss this opportunity to connect with the ServiceNow community. For more details a...

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"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

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Resolved! unable to see Extends option on a custom table created.

I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance

Question

What is the 'Category' field used for in Citations?

Hi there, I’m trying to understand the intended purpose of the Category field on Citations in ServiceNow IRM, and whether it is expected to be actively used by business or Compliance users. When creating a new Citation, the Category field is visibl...

Question

Consuming Consumables and how to default to a specific stockroom

Currently, consumables are consumed based on if the alm_consumable record is "in stock, available" We use multiple stock rooms and sometimes we "un-consume" things. The "un-consumed" records remain as their own record with whatever quantity they were...

Question

Migrate Financial Baseline to the Next Experience - very bad performance

Hello Community, I would be interested in your experience with the standard migration job "Migrate Financial Baselines to the Next Experience". I was running this job for smaller-bigger batches recently as part of our overall migration activities to ...

Question

HRSD - Is it required to buy licenses for all existing sys_users, or is it possible to limit?

HR Service Delivery (HRSD) When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table? Is it allowed to limit the scope of licensing - for exampl...

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Human Resources Service Delivery

ServiceNow Governance -vs- Operating Model -vs- Strategy

Understanding the Architecture of a Successful ServiceNow Program Organizations adopting ServiceNow often focus heavily on workflows, automation, and application capabilities. Yet many struggle to scale their platform adoption because they overlook a...

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