Countless issues with Otto/Now Assist product

[Suggy]

How many of you are happy with Otto/Now Assist? atleast for me, I see countless issues with this product.

Inconsistent, not stable, not fast, not reliable etc..

Many times I see the AI agents wont work, some or the other error.

Since today morning, when I am trying to create support case, I see this message:

"Sorry, there was a problem on my side trying to complete this request. Try asking again later."

So in support portal only when we see this, I understood the reality of this products stability

[yashkamde]

Hello @Suggy ,

I have faced similar issues multiple times while working with Now Assist and AI Agents.

However, from my experience, I feel some of these issues also arise when we are unable to provide sufficient context, configure the right tools, or define a proper process flow for the AI Agent.

When the required tools, instructions, and execution flow are properly configured with clear context, I have seen much more consistent and reliable responses.

If my response helped mark as helpful and accept the solution.