ServiceNow Community

configure related lists for workspace

@Dhana3 How to configure related lists for different tables.

Question

ATF issue writing to a field in SP

I see that step 5 passed as expected means the data in core_company was found but it fails when I try to set it to the field on the form.

Question

translated texte on employee center

Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you

Question

Confused by ServiceNow licensing?

Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...

Article
Best Practices

Error "Unable to obtain worker thread" when previewing Update Set

Hi everyone,I’m trying to move an update set from one instance to another, but when I click Preview Update Set it fails at 100% with the following error: Unable to obtain worker thread I attached a screenshot of the error message.Has anyone encoun...

Question

Resolved! Issue in Configuration of spModal

Hello EveryoneI have a code where I use an spModal. If I click "Approve" the value will be Set to Approve in the variable field.If I click "Reject" the value will be Set to Rejected in the variable field. I am having an issue that when I click the "X...

Question

Map the variables of one catalog item in another

I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...

Question

ServiceNow – Confluence On-Prem Integration for PDF Export

Hello,We are trying to integrate ServiceNow with our on-premise Confluence setup.The requirement is that ServiceNow should be able to pull a Confluence page and attach it as a PDF (using a MID Server for API integration).I looked into the FlyingPDF e...

Question

ITOM Discovery and HAM licensing

Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...

Question

From HR Case List view update date changing every day.

Hello,We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpectedKindly help me on this issue.Thanks,V SAI PRAKASH.

Question

Digital Resilience Incident Assessment

Currently I am learning the Digital Resilience Incident process, I installed this module on my PDI instance (Yokohama) and noticed, that the questions with "Automated Response" on the Assessment "Regulatory reporting assessment of IT incidents" doesn...

Question

About Notification

I have an issue that needs to be resolved: When creating a new notification in System Notification -> Notifications, is it only possible to configure the recipient but not the CC (carbon copy) recipient? I would like to set both the recipient and the...

Question

UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

Question

Software Installation publisher field was not populated by SG-SCCM

Hi Guys.Could someone help me what is the possible cause for the Publisher field not being populated by SG-SCCM? I noticed that some entries are populated correctly, while others are missing this information.Your assistance would be greatly appreciat...

Question

Notification in Virtual Agent.

I had a question, if we create notification for VA ,example when comment changes notification must be shown in the chat window . Is the notification will impact the platform? Is there any KB for this. Can anybody help on this!

Question