ServiceNow Community

Using Interaction or Customer Contact/Call Logs in CSM

Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...

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servicenow service portal export csv custom

Hi,In Service Portal, the CSV export uses the current list layout and outputs column names.Is there any way to customize only the CSV export content without changing the list layout or the UI display?Our requirement is:- Keep the Service Portal list ...

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How to pass values from a For Each loop into an array flow variable (step by step)?

Hi Community, I’m working in ServiceNow Flow Designer and I’m trying to clearly understand the correct, supported way to collect values from a For Each loop and store them into an array flow variable, so the values are available after the loop finish...

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Integarion hub overallocated how can we fix it

SNOW VENDOR suggest like "The reason you are seeing over-allocation on ihub starter pack is due to many REST API calls made by "Send personal message" from Microsoft Teams graph spoke, which come under "integration hub starter" subscription entitleme...

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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Create an agent which rewrite knowledge article for improvements

We have created Agentic AI "Knowledge Rewrite Agent". This agent will enhances knowledge base articles by restructuring and clarifying content, making information easier to understand for end‑users and support staff.• The agent is working fine for sm...

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give public read access to a report

Hi All,How can I give public read access to a report ? If I share the report to everyone ,will everyone get write and delete access as well or I need to do something else ? Thank you

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Getting ICCID from Intune with Service Graph Connector

I have a requirement to fetch SIM card information from Intune (ICCIM, EID...). I’ve addedthese attributes and their mapping on the Devices Flow and Robust transformer, but they are returned as Null. I’ve also checked that they are already Null in th...

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UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

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To change the font size in the HR Agent workspace

I want to change the font size of At a Glance section in the HR agent workspace.

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Creating Page Variants for Case Types - Complaint Case Example

Introduction: In the CSM/FSM Configurable Workspace, creating page variants lets you define distinct case record page layouts for different case types and/or user personas. Instead of a one-size-fits-all case record page, you can tailor what agents...

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Row Context Menu on SPW Goals

Hi All,I would like to know where this row context menu configured for SPW workspace. The Add Target is visible only for Goal owners, I would like to check if this can be modified. Thanks!

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Meet Now Assist for Setup — the new, faster way to get your ServiceNow products up and running!

Getting a new ServiceNow product up and running can involve a lot of moving parts — Application Manager, different Guided Setups, product documentation — there can be a lot of pieces to juggle. Now Assist for Setup brings all of that into one place, ...

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How to adjust the state of a document and/or relate documents in the Document Management Tool

I’d like to know:What are the states for documents. As illustrated in the screenshot labeled screenshot-1, it is not possible for my user to alter the state of a document. Is it possible? How?As illustrated in the screenshot labeled screenshot-2, it’...

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