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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Help with System properties.

Hi Team,  I have a system properties in Custom scope A. And there is scripted rest API in Custom scope B. I am trying to update the system property but, unable to update it. Error 1. MessageAccess to api 'put(sys_properties.value)' from scope 'custom...

  • Question

CMDB Certification Frequency

We are looking to revamp our CMDB certification tasks and are curious how often other business are sending out tasks to their Owners across the CIs. Currently we operate on a monthly basis for Servers and Business Apps and find it too overwhelming fo...

  • Question
  • Data Health Tools

Resolved! Several fields hidden in the New Incident Record form/inc details form

I am not able to see the "impact" field, the fields under the Impact Section, or the fields under Related records section when creating a new incident, or viewing/editing an existing incident details  on the Service Operations Workspace.My team membe...

  • Question

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

  • Question

Discovered Items not populated

Dear Experts,  I am on a Orca Vul Response Security plugin 3.0.0, however it has been observed that the VIT are not displaying the discovered Items.. it has happening for a chunk of devices and I could see that there are CI matching rule issues. Howe...

  • Question
  • Vulnerability Response

Vulnerability Response and The Discovered Items Module

The Discovered Items module is a hidden gem that we can all use to enhance Vulnerability Response and potentially your CMDB.  I hope you find this article useful. Any feedback is welcome.  

  • Article
  • Multiple Versions
  • Vulnerability Response

doc task closed but document not attaching to parent HR case

We have created employment letter automation, where ticket is created and doc task is automatically assigned for verification , once signature done, doc task closed ,but document is not being added to HR case.Please help here to resolve the issue.I c...

  • Question

how to use single record producer for 2 different user groups

I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users  not part of group A...

  • Question

Approvals are not triggering if non-itil users submits the request

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...

  • Question

Multiple catalog item for guided self service in playbook

Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.

  • Question
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