ServiceNow Community

Document Intelligence Auto-Extraction Not Triggering on Attachment Upload

Hello, I have created a Document Intelligence use case for demo purposes. However, I am facing an issue where the fields are not auto-populating after attaching the document.Currently, the extracted values are populated only when I manually open the ...

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Enable MCP and A2A for your agentic workflows - with FAQs [Updated: Zurich Patch 4]

Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...

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How to Enable "Create Knowledge" UI Action in CSM Configurable Workspace?

Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...

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fields in scoped application

We created scoped application in studio then we used form design to create some fields in the scoped table. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’?Then we created one more field using...

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Variable Editor in Portal is not sync up with Variable Editor in Native View

Hello Team, I have a variable editor on Form Widget for created for Custom Application and i have added the same Variable Editor in Native View also , So the user will come and make changes on portal view in data variable editor which is not syncing...

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Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

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Do we have any option to move back from Tag-based application service to service Instance

Do we have any option to move back from Tag-based application service to service Instance (Formerly known as Application service)Ideally there should be a way to reverse this, incase it is incorrectly mapped or there is a change in the mapping criter...

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PagerDuty Spoke Flows and Actions for On-Call Scheduling

I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...

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On-Call Scheduling

CMDB - Dependendent Relationships Override - not working as expected

Hi Community, I´m working on several ETLs to populate Databases data into CMDB. In this case I´m trying to create the next structure:cmdb_ci_mssql_instance ==> Runs on ==> cmdb_ci_win_servercmdb_ci_mssql_instance ==> Contains ==> cmdb_ci_mssql_databa...

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Help Text on Risk Event Record

Hello, I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...

Question

Tracking of “assists” usage count, across multiple instances.

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...

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List view shows only 20 records always

Hi Friends, Does anybody know why list view shows only 20 records when we group by any field even when Show is set to 100 records per page? When I remove group by that configuration is honored but doesn't work for group by.

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How to Disable default rollback behavior in ATF ?

Hi All, I’m working with Automated Test Framework (ATF) and had a question regarding its default rollback behavior. As per my understanding, ATF automatically rolls back all database changes after a test execution. Is there any supported way to disab...

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Resolved! How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

Question

instancename@service-now.com is available in Zurich release?

Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...

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